Key information about the product, market, and investment opportunity.
spotstay sp. z o.o.
Stage: Early-stage SaaS, first deployments
Headquarters: Kraków, Poland
Comment ça marche
Parcours client — entre, utilise la borne, scanne le code QR.
Objectifs du projet
Du kiosque du lobby, en passant par le web et l'application mobile, jusqu'à un flux évolutif de commissions sur les réservations.
Établissements où hotelspot est déployé ou en négociations avancées.
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Problème → Solution
Deux douleurs quotidiennes du client — et les deux clics avec lesquels hotelspot les efface.
File à la réception, barrière de la langue
Aucune commande en ligne — 10 ans de retard
20 langues en poche, sans téléchargement
Room service, pressing, spa — en 2 clics
Key features
- •AI Concierge in 22+ languages with automated translations
- •Automated upselling — SPA, room service, hotel store, rental
- •Incident reporting with department assignment
- •Push notifications — real-time offers and events
- •Admin panel with guest behavior analytics
Market
- •Polish hotel sector growing ~8% year-over-year
- •200k+ accommodation properties across Europe
- •Post-pandemic shift toward self-service and AI in hospitality
- •Pressure to optimize front-desk staffing costs
Business model
- •SaaS — monthly or annual subscription
- •Scales per room / per property
- •Add-on: DigitalPOD hardware (one-time) + SaaS
- •White-label for hotel chains
Competition & our edge
hotelspot is not another PMS — it is a sales engine that actively drives revenue from ancillary services.
- •Sales engine (Revenue), not admin system (PMS) — offer reaches the guest at the right moment
- •Physical DigitalPOD stands in the lobby = 100% system awareness, no app install required
- •Integrated Hardware + Software ecosystem — competitors usually deliver only one layer
- •Validated inside Accor — ready for DACH/USA expansion within 3 months
Polish hotel market
Strong tourism growth and consolidation around international chains — the right time to scale a premium-class product.
+3.4%
Tourist growth
H1 2024 vs H1 2023
16.9M
Tourists in accommodation
81% domestic, 19% international
3,445
Hotel properties
+26 vs 2022
2,856
Hotels only
83% of the market
Largest international chains in Poland
| Chain | Rooms | Hotels | Brands |
|---|---|---|---|
| Accor | 13,756 | 84 | 9 |
| Hilton | 4,645 | 29 | 5 |
| Marriott Intl. | 4,519 | 24 | 12 |
| Radisson Hotel Group | 3,826 | 17 | 6 |
| Louvre Hotels Group | 3,365 | 26 | 6 |
| IHG Hotels & Resorts | 2,547 | 14 | 6 |
Hotels by category (2024)
Source: GUS, horecanet.pl, hotelarz.pl
Founding team
Three founders with full competency coverage. AI-driven development = 3× faster delivery with a minimal team.
Dominika
CEO — Operations
10+ years in hospitality, ex-Accor. Operational strategy and hotel-chain relations.
Bartek
CTO — Product & Web
ex-FedEx, serial entrepreneur. Platform architecture, AI operations, cloud CMS.
Kamil
CEO — Mobile
ex-SpotOn USA. Native iOS/Android apps and mobile standards from the US market.
Revenue streams
A model that blends steady SaaS with transactional commission — scalable and recurring.
Abonnement SaaS
~100%
Revenus stables et récurrents des hôtels
Vente et location de bornes
~40%
Matériel + service
Partenariats avec le tourisme local
~20%
Partenaires locaux : attractions, restaurants, transport
White label / service sur mesure
~15%
Déploiements dédiés sous la marque du client
Services externes
~0%
Billets, transferts aéroport, excursions
Commission de réservation
~0%
Module de réservation en borne/app
Use of funds
- •Product development and PMS integrations
- •EU sales expansion (DE, ES, IT, FR)
- •Customer Success and B2B sales team build-out
- •Industry marketing — trade shows, partnerships, content
- •Lancement du module de réservation de chambres avec commission pour hotelspot — alternative aux OTA (10–25 % de commission) avec un coût inférieur et une meilleure marge pour l’hôtel
Investor contact
kontakt@hotelspot.pl