Key information about the product, market, and investment opportunity.
spotstay sp. z o.o.
Stage: Early-stage SaaS, first deployments
Headquarters: Kraków, Poland
Come funziona
Percorso dell’ospite — entra, usa il dispositivo, scansiona il codice QR.
Obiettivi del progetto
Dal chiosco nella lobby, passando per web e app mobile, fino a un flusso scalabile di commissioni sulle prenotazioni.
Strutture dove stiamo implementando hotelspot o in trattative avanzate.
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Problema → Soluzione
Due dolori quotidiani dell’ospite — e i due clic con cui hotelspot li cancella.
Coda alla reception, barriera linguistica
Nessun ordine online — 10 anni indietro
20 lingue in tasca, senza download
Room service, lavanderia, spa — in 2 tap
Key features
- •AI Concierge in 22+ languages with automated translations
- •Automated upselling — SPA, room service, hotel store, rental
- •Incident reporting with department assignment
- •Push notifications — real-time offers and events
- •Admin panel with guest behavior analytics
Market
- •Polish hotel sector growing ~8% year-over-year
- •200k+ accommodation properties across Europe
- •Post-pandemic shift toward self-service and AI in hospitality
- •Pressure to optimize front-desk staffing costs
Business model
- •SaaS — monthly or annual subscription
- •Scales per room / per property
- •Add-on: DigitalPOD hardware (one-time) + SaaS
- •White-label for hotel chains
Competition & our edge
hotelspot is not another PMS — it is a sales engine that actively drives revenue from ancillary services.
- •Sales engine (Revenue), not admin system (PMS) — offer reaches the guest at the right moment
- •Physical DigitalPOD stands in the lobby = 100% system awareness, no app install required
- •Integrated Hardware + Software ecosystem — competitors usually deliver only one layer
- •Validated inside Accor — ready for DACH/USA expansion within 3 months
Polish hotel market
Strong tourism growth and consolidation around international chains — the right time to scale a premium-class product.
+3.4%
Tourist growth
H1 2024 vs H1 2023
16.9M
Tourists in accommodation
81% domestic, 19% international
3,445
Hotel properties
+26 vs 2022
2,856
Hotels only
83% of the market
Largest international chains in Poland
| Chain | Rooms | Hotels | Brands |
|---|---|---|---|
| Accor | 13,756 | 84 | 9 |
| Hilton | 4,645 | 29 | 5 |
| Marriott Intl. | 4,519 | 24 | 12 |
| Radisson Hotel Group | 3,826 | 17 | 6 |
| Louvre Hotels Group | 3,365 | 26 | 6 |
| IHG Hotels & Resorts | 2,547 | 14 | 6 |
Hotels by category (2024)
Source: GUS, horecanet.pl, hotelarz.pl
Founding team
Three founders with full competency coverage. AI-driven development = 3× faster delivery with a minimal team.
Dominika
CEO — Operations
10+ years in hospitality, ex-Accor. Operational strategy and hotel-chain relations.
Bartek
CTO — Product & Web
ex-FedEx, serial entrepreneur. Platform architecture, AI operations, cloud CMS.
Kamil
CEO — Mobile
ex-SpotOn USA. Native iOS/Android apps and mobile standards from the US market.
Revenue streams
A model that blends steady SaaS with transactional commission — scalable and recurring.
Abbonamento SaaS
~100%
Ricavi stabili e ricorrenti dagli hotel
Vendita e leasing di chioschi
~40%
Hardware + servizio
Partnership con turismo locale
~20%
Partner locali: attrazioni, ristoranti, trasporti
White label / servizio personalizzato
~15%
Implementazioni dedicate sotto il brand del cliente
Servizi esterni
~0%
Biglietti, transfer aeroportuale, escursioni
Commissione sulle prenotazioni
~0%
Modulo prenotazioni in chiosco/app
Use of funds
- •Product development and PMS integrations
- •EU sales expansion (DE, ES, IT, FR)
- •Customer Success and B2B sales team build-out
- •Industry marketing — trade shows, partnerships, content
- •Lancio del modulo di prenotazione camere con commissione per hotelspot — alternativa alle OTA (10–25% di commissione) con costo inferiore e margine migliore per l’hotel
Investor contact
kontakt@hotelspot.pl