Key information about the product, market, and investment opportunity.
spotstay sp. z o.o.
Stage: Early-stage SaaS, first deployments
Headquarters: Kraków, Poland
Como funciona
Jornada do hóspede — entra, usa o dispositivo, digitaliza o código QR.
Objetivos do projeto
Do quiosque no lobby, passando pela web e app móvel, até um fluxo escalável de comissões sobre reservas.
Propriedades onde o hotelspot está a ser implementado ou em negociações avançadas.
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Problema → Solução
Duas dores diárias do hóspede — e os dois cliques com que o hotelspot as apaga.
Fila na receção, barreira linguística
Sem pedidos online — 10 anos atrás
20 idiomas no bolso, sem transferência
Room service, lavandaria, spa — em 2 toques
Key features
- •AI Concierge in 22+ languages with automated translations
- •Automated upselling — SPA, room service, hotel store, rental
- •Incident reporting with department assignment
- •Push notifications — real-time offers and events
- •Admin panel with guest behavior analytics
Market
- •Polish hotel sector growing ~8% year-over-year
- •200k+ accommodation properties across Europe
- •Post-pandemic shift toward self-service and AI in hospitality
- •Pressure to optimize front-desk staffing costs
Business model
- •SaaS — monthly or annual subscription
- •Scales per room / per property
- •Add-on: DigitalPOD hardware (one-time) + SaaS
- •White-label for hotel chains
Competition & our edge
hotelspot is not another PMS — it is a sales engine that actively drives revenue from ancillary services.
- •Sales engine (Revenue), not admin system (PMS) — offer reaches the guest at the right moment
- •Physical DigitalPOD stands in the lobby = 100% system awareness, no app install required
- •Integrated Hardware + Software ecosystem — competitors usually deliver only one layer
- •Validated inside Accor — ready for DACH/USA expansion within 3 months
Polish hotel market
Strong tourism growth and consolidation around international chains — the right time to scale a premium-class product.
+3.4%
Tourist growth
H1 2024 vs H1 2023
16.9M
Tourists in accommodation
81% domestic, 19% international
3,445
Hotel properties
+26 vs 2022
2,856
Hotels only
83% of the market
Largest international chains in Poland
| Chain | Rooms | Hotels | Brands |
|---|---|---|---|
| Accor | 13,756 | 84 | 9 |
| Hilton | 4,645 | 29 | 5 |
| Marriott Intl. | 4,519 | 24 | 12 |
| Radisson Hotel Group | 3,826 | 17 | 6 |
| Louvre Hotels Group | 3,365 | 26 | 6 |
| IHG Hotels & Resorts | 2,547 | 14 | 6 |
Hotels by category (2024)
Source: GUS, horecanet.pl, hotelarz.pl
Founding team
Three founders with full competency coverage. AI-driven development = 3× faster delivery with a minimal team.
Dominika
CEO — Operations
10+ years in hospitality, ex-Accor. Operational strategy and hotel-chain relations.
Bartek
CTO — Product & Web
ex-FedEx, serial entrepreneur. Platform architecture, AI operations, cloud CMS.
Kamil
CEO — Mobile
ex-SpotOn USA. Native iOS/Android apps and mobile standards from the US market.
Revenue streams
A model that blends steady SaaS with transactional commission — scalable and recurring.
Subscrição SaaS
~100%
Receita estável e recorrente dos hotéis
Venda e leasing de quiosques
~40%
Hardware + serviço
Parcerias com turismo local
~20%
Parceiros locais: atrações, restaurantes, transporte
White label / serviço personalizado
~15%
Implementações dedicadas sob a marca do cliente
Serviços externos
~0%
Bilhetes, transferes para aeroporto, excursões
Comissão de reservas
~0%
Módulo de reservas no quiosque/app
Use of funds
- •Product development and PMS integrations
- •EU sales expansion (DE, ES, IT, FR)
- •Customer Success and B2B sales team build-out
- •Industry marketing — trade shows, partnerships, content
- •Lançamento do módulo de reserva de quartos com comissão para a hotelspot — alternativa às OTAs (10–25% de comissão) com menor custo e melhor margem para o hotel
Investor contact
kontakt@hotelspot.pl