Терміни індустрії гостинності
Ми пояснюємо ключові поняття, пов'язані з готельними технологіями, досвідом гостей і цифровим обслуговуванням гостей.
What is a digital concierge?
A digital concierge is a system that replaces traditional hotel concierge services, available 24/7 on a guest's smartphone or lobby kiosk.
Читати даліHotel guest app — what is a guest application?
A guest app is a mobile or web application for hotel guests, enabling access to services and hotel information.
Читати даліHotel upselling strategies
Hotel upselling is a revenue-increasing strategy by offering guests additional services and products during their stay.
Читати даліGuest experience management in hospitality
Guest experience management is a strategy for managing every guest touchpoint with the hotel to maximize satisfaction.
Читати даліWhat's the difference between PMS and guest app?
PMS manages hotel operations from the backoffice side. Guest app works from the guest side. These are two complementary systems.
Читати даліPush Notifications in Hotels
Push notifications are a direct communication channel with hotel guests — from promotions to operational information.
Читати даліHotel Self-Service — Guest Self-Service Solutions
Hotel self-service refers to technologies enabling guests to use hotel services independently without staff assistance.
Читати даліHotel Maintenance Request System
Digital maintenance request system automates the process from guest report through completion to manager reporting.
Читати даліDigital Room Service in Hotels
Digital room service is a system for ordering food and beverages to the room through a mobile app or hotel kiosk.
Читати даліHotel Kiosk — DigitalPOD in Lobby
Hotel kiosk (DigitalPOD) is a touchscreen information and service point available 24/7 in lobby or common areas.
Читати далі