hotelspot Staff · iOS and Android Your whole hotel team in one app.
Guest requests, orders, spa and rental bookings on every team member’s phone.
Everyone sees only their own sections, and guests follow the status of their request in the app. No calls to the front desk, no paper lists.
Available in the Medium and Pro plans · Medium includes 3 users, Pro has no limit
Staff app
The key features of the app
Requests, orders, bookings and hotel data on your team’s phones. Everyone sees only their own sections.
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Requests and issues
Every guest request reaches the right person
Maintenance issues, guest requests, wake-up calls, taxis, transfers and minibar in separate categories. Staff accept a request and update its status, while the guest follows progress in their app.
- Request categories with counters on the home screen
- Statuses: new, in progress, completed
- Automatic translation of the guest’s description
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Room Service and Store
Orders accepted with a single tap
Orders from the guest app reach staff phones with the room number and the list of items. Accept, set the delivery time, or reject with a reason.
- Accept, reject or hand over to a colleague
- Delivery time visible to the guest
- Store stock and low-stock alerts
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Spa and rentals
The booking calendar always at hand
Treatment bookings in plan, day and month views, split by therapist. In the rental shop you hand out equipment, take returns and instantly see overdue bookings.
- Confirm or reject a booking
- Hand-out and return of equipment
- Equipment stock levels
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QR scanner
Guest discount codes redeemed in a second
The guest shows a discount or welcome code from the app and staff scan it with the phone camera. The app checks validity and marks the code as used.
- Live code verification
- Protection against reuse
- Torch for low light
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Breakfast list
Breakfast without paper lists
The list of guests with breakfast comes from Opera PMS. The waiter types the room number on a large keypad, picks the number of guests and instantly sees who has not come yet.
- Guest data from Opera PMS
- Large room number keypad
- Counter of served and pending guests
All features
What else is in the app
Staff app features in five areas. Expand an area to see what it includes.
Requests and tasks 8 features MoreLess
Maintenance
Technical issues from rooms and common areas, with a photo.
Guest requests
Extra towels, cleaning and other requests from the guest app.
Wake-up calls
Wake-up list with time and room number.
Taxi and transfer
Taxi and airport transfer requests.
Late check-out
Late departure requests for the front desk to approve.
Pillow menu and minibar
Pillow choices and minibar refills.
My tasks
Requests and orders you are handling, in one place.
Task history
Completed requests with filters and dates.
Spa and rentals 5 features MoreLess
Spa calendar
Plan, day and month views split by therapist.
Bookings to decide
Confirm or reject with a reason.
Rental bookings
New, reserved, handed out and returned.
Hand-out and return
Hand out equipment and take returns, overdue items flagged.
Equipment stock
Bike and equipment stock with low-stock warnings.
App and account 5 features MoreLess
Home screen
Tiles for the sections chosen in settings, with counters.
Multiple hotels
Switch between hotels with one tap.
E-mail and SMS login
Sign in with a password or SMS code, with password reset.
Dark mode and larger text
Comfortable on the night shift and for any eyesight.
iOS and Android
A native app for phones and tablets.
Orders and store 6 features MoreLess
Room Service
Outlet selection and orders by status.
Order details
Items, guest, phone, notes and progress.
Delivery time
Set and extend the time, the guest sees it in the app.
Note translation
Guest notes translated into the staff member’s language.
Store orders
Hotel store purchases with pickup or delivery.
Store stock
Product stock and a refill list.
Front desk and restaurant 4 features MoreLess
Breakfast list
Guests with breakfast from Opera PMS, checked off at the door.
Room number keypad
Quick search by room number or name.
QR scanner
Redeeming guest discount and welcome codes.
Notifications
New orders, requests and assignments in one list.
See the Staff app in action
Book a free demo and see how your team handles guest requests and orders from their phones.
Book a demo