Apartments
Information and fault reports for guests
59 PLN / apartment / month, billed yearly
Included
- Information package: property details, house rules, FAQ
- Fault reports to the operations team
Pricing
Simple pricing for hotels and apartments
Pick your property type and billing: a fixed subscription plus a commission on completed orders. Every package can be extended with AI Concierge.
Number of rooms
Billing
-
Base
A hotel guide in the guest’s phone
249 PLN / month, billed yearly
Book a demoIncluded
- Guest App: hotel information, house rules, FAQ
- Requests to reception (towels, faults, late checkout)
- Attractions and partners nearby
- QR codes in rooms and at reception
- 3 languages of your choice, no app install
- Admin panel and support
-
Medium
Sell hotel services in the guest app
590 PLN / month, billed yearly
Book a demoIncluded
- Everything in Base
- 5 languages of your choice
- Room service, bar and restaurant with online payment
- G-commerce Manager: outlets, price lists, orders
- Staff app and kitchen display (KDS)
- SPA, rental and transfer bookings
- hotelspot Mobile: hotel offer in the hotelspot mobile app
- Marketing and push notifications
- Sales reports and phone support
- Most popular
Pro
The full ecosystem for larger properties and chains
1029 PLN / month, billed yearly
Book a demoIncluded
- Everything in Medium
- 8 languages of your choice
- Digital Pod: 32" touch screen in the lobby, device included
- PMS and payment system integrations
- Multiple properties in one panel
- Dedicated account manager and onboarding
- 99.9% SLA and priority support
Net prices per month. With monthly billing prices are 15% higher than with yearly payment. Additional Digital Pod screens are quoted separately.
Package + AI
Net prices per apartment per month. 59 PLN with yearly billing, 79 PLN with monthly billing. AI Concierge is an add-on with a base token limit.
AI Concierge add-on
An AI agent for every package, with a token limit
AI Concierge talks to guests by text, voice messages and live, in 34 languages, 24/7. The add-on includes a monthly token limit matched to your hotel size. When the limit runs out you buy a token pack in the panel, with no plan change and no downtime.
Top-up packs
- 1M tokens39 PLN
- 5M tokens169 PLN
- 15M tokens449 PLN
Net prices. Top-ups are available instantly in the panel, by card or invoice.
-
Text, voice and live conversation
All three channels are included. Voice conversations use more tokens than text.
-
Token limit in the subscription
Up to 50 rooms: 3M, 50 to 120: 6M, over 120: 12M tokens per month. Usage is visible live in the panel.
-
Top-ups when you run out
You buy token packs yourself in the panel. Unused top-ups roll over to the next month.
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Your own avatar, name, voice and knowledge base
Agent setup is included: upload house rules, menus and price lists, the agent learns instantly.
Comparison
What each package includes
Guest App
Hotel information, FAQ, house rules
Base
Medium
Pro
Requests to reception
Base
Medium
Pro
App languages
Base
3Medium
5Pro
8Attractions and partners nearby
Base
Medium
Pro
Room service, bar and restaurant orders
Base
Medium
Pro
Online payments
Base
Medium
Pro
SPA, rental and transfer bookings
Base
Medium
Pro
hotelspot Mobile
Base
Medium
Pro
Marketing and push notifications
Base
Medium
Pro
Team and sales
G-commerce Manager
Base
Medium
Pro
Staff app
Base
Medium
Pro
Kitchen display (KDS)
Base
Medium
Pro
Number of outlets
Base
1Medium
up to 5Pro
unlimitedEcosystem
Digital Pod (32" touch screen)
Base
Medium
Pro
32" screen includedPMS and payment integrations
Base
Medium
Stripe, Przelewy24Pro
PMS + paymentsMultiple properties in one panel
Base
Medium
Pro
AI Concierge
Base
add-onMedium
add-onPro
add-onSupport
Onboarding
Base
remoteMedium
remotePro
remoteSupport
Base
supportMedium
support and phonePro
dedicated managerSLA
Base
Medium
Pro
99.9%| Base | Medium | Pro | |
|---|---|---|---|
| Guest App | |||
| Hotel information, FAQ, house rules | |||
| Requests to reception | |||
| App languages | 3 | 5 | 8 |
| Attractions and partners nearby | |||
| Room service, bar and restaurant orders | |||
| Online payments | |||
| SPA, rental and transfer bookings | |||
| hotelspot Mobile | |||
| Marketing and push notifications | |||
| Team and sales | |||
| G-commerce Manager | |||
| Staff app | |||
| Kitchen display (KDS) | |||
| Number of outlets | 1 | up to 5 | unlimited |
| Ecosystem | |||
| Digital Pod (32" touch screen) | 32" screen included | ||
| PMS and payment integrations | Stripe, Przelewy24 | PMS + payments | |
| Multiple properties in one panel | |||
| AI Concierge | add-on | add-on | add-on |
| Support | |||
| Onboarding | remote | remote | remote |
| Support | support | support and phone | dedicated manager |
| SLA | 99.9% | ||
FAQ
Pricing questions
How is hotel size counted?
By the number of rooms in the property. For several properties on the Pro package we add up the rooms of all hotels.
What happens when the AI tokens run out?
The agent pauses replies until you top up; the guest sees a note to contact reception. A top-up in the panel works immediately.
Can I change the package during the contract?
Yes, you can upgrade at any time. The difference is billed pro rata from the day of the change.
Do I pay commission on sales in the app?
The commission is agreed individually. It can range from 1 to 10% of sales in the selected service (e.g. room service, SPA or partner services). The commission rate affects how the subscription fee is calculated.
How long does onboarding take?
Base and Medium go live remotely in 3 to 5 business days. Pro with PMS integration usually takes 2 to 3 weeks.
Is there a trial period?
A trial period is possible. We agree its length and terms at the meeting, tailored to your property.
Not sure which package to pick?
Book a free demo. We will show hotelspot on the example of your hotel and recommend a package.
Book a demo