News and hotel practice

Hotel AI Concierge: What It Can and Cannot Do in 2026

An AI concierge answers guest questions instantly and processes requests across multiple languages. In 2026, it handles routine inquiries and room service orders, but complex emotional interactions still require human staff.

6 min read · 24 Sept 2026

Hotel guest app no download: how room QR codes work

Guests refuse to install new software for a weekend stay. A no-download hotel guest app opens directly in the mobile browser after scanning a QR code on the bedside table. This solution increases room service orders and removes App Store friction.

7 min read · 24 Sept 2026

How to grow hotel room service revenue without hiring anyone

Hotel room service revenue leaks after 9pm, when the kitchen is down to one person and the guest has Deliveroo open on the sofa. Moving the order from the bedside phone to a QR code, with the menu in the guest's own language and card payment built in, wins that spend back without adding a single shift.

8 min read · 23 Sept 2026

Hotel online payments via Stripe Connect step by step

Setting up hotel online payments via Stripe Connect takes less than a day and allows guests to pay for room service or spa treatments directly from their smartphones. This guide explains how to verify your account, manage refunds, and configure payment methods like Apple Pay and Google Pay.

6 min read · 24 Oct 2024

Hotel online payment fees and what you actually pay

Hotel online payment fees typically range from 1.5% to 3.25% plus a fixed transaction fee per booking. The exact cost depends on the card origin, the payment gateway, and the currency. For UK and Irish properties, understanding the difference between domestic and international card rates is the only way to accurately calculate processing expenses.

7 min read · 15 Oct 2024