Knowledge base
Useful resources
Guides, how-tos and articles that help you roll out hotelspot and get the most out of it.
- AI
How AI Concierge Works
The AI agent from hotelspot communicates with guests 24/7 in 34 languages, responding from the hotel knowledge base and taking orders and reservations.
6 min read · 10 Sept 2026
- Panel
Overview of the Admin Panel
How to navigate the panel and where to find the most important hotel settings.
6 min read · 10 Sept 2026
- Panel
Managing Outlets and Pricing
Add room service, spa, and rental services and manage promotions.
5 min read · 10 Sept 2026
- Payments
Online Payment Configuration
Connect Stripe and start accepting card payments, BLIK, and Apple/Google Pay.
3 min read · 10 Sept 2026
- Getting started
Guest Data Security
How hotelspot protects guest data and ensures PCI compliance.
4 min read · 10 Sept 2026
No articles in this category.
Industry glossary
Hospitality technology terms
Short, practical definitions of terms from hotel technology, guest experience and digital guest service.
- ADR (average daily rate) and ARR (average room rate)
- ADR (average daily rate), also called average room rate (ARR), is the average price paid per occupied hotel room for a period: room revenue divided by the number of rooms sold.
- AI concierge
- An AI concierge is a virtual assistant powered by artificial intelligence that answers hotel guests’ questions, gives recommendations and takes requests around the clock, using the hotel’s own information.
- Ancillary revenue (hotel)
- Ancillary revenue in a hotel is income from everything guests buy beyond the room itself: food and drink, spa, parking, transfers, rentals, late check-out and tickets to local attractions.
- Back of house (hotel)
- Back of house (BOH) is the part of a hotel that guests do not see: kitchens, laundry, stores, maintenance, finance, HR and staff areas.
- Banquet event order (BEO)
- A banquet event order (BEO) is a detailed operational document that sets out everything a hotel has agreed to deliver for an event: schedule, room, layout, menu, equipment, guest numbers and billing.
- Booking engine
- A booking engine is the reservation module on a hotel’s website where guests check availability, choose a room and rate, pay and book directly, without an intermediary.
- Channel manager
- A channel manager is software that keeps a hotel’s room availability, rates and bookings in sync across all sales channels, such as OTAs, the hotel website and the PMS.
- Concierge
- A concierge is a member of hotel staff who helps guests with anything beyond checking in: recommending and booking restaurants, arranging taxis and transfers, getting theatre tickets and giving local advice.
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