hotelspot G-Commerce Manager panel: dashboard with revenue, room service orders and AI agent settings

hotelspot panel

The key modules of the panel

One panel for guest information, selling services and handling orders. You switch each module on separately.

Guest information

The whole hotel in the guest app, no printed folders

Hotel information, amenities, Wi-Fi, house rules, FAQ, phone book and nearby places are edited in one place. Changes are visible to guests right away.
- Content in many languages
- A QR code for every section
- Virtual tour and review links
Spa and wellness

Spa treatments sold from the guest’s phone

You set up a spa outlet with categories and treatments, prices and durations. Guests book a slot in the app and pay online or to the room bill.
- Categories and treatments with prices
- Online payments
- Staff assigned to the outlet
Order handling

Room service from order to delivery

Orders from the app arrive in the panel with the room number. Staff update the status and the guest follows progress on the phone.
- Statuses: new, in progress, delivered
- Notifications for staff
- Purchases in the hotel store
Rentals

Bikes, equipment and accessories to rent

You add rental products with quantities and prices. Guests book equipment by the hour or day and the panel keeps track of availability.
- Bookings by the hour or day
- Live availability of items
- Booking list for the front desk
Breakfast outlet

Breakfast in the restaurant and to the room

The breakfast list from Opera Cloud shows who has breakfast included. Guests can order breakfast to the room for a chosen time and the restaurant sees the stats.
- Guests with breakfast from the PMS
- Breakfast to the room at a set time
- Stats of breakfasts served

All features

What else is in the panel

Panel features in six areas. Expand an area to see what it includes.

Sales and bookings 6 features More

Room service orders
Orders from the guest app with the room number and status.
Store purchases
Sales of hotel store products with pickup or delivery to the room.
Breakfast orders
Breakfast to the room, ordered for a chosen time.
Wellness bookings
Spa and wellness bookings with a time slot and payment.
Rental bookings
Equipment bookings by the hour or day with availability checks.
Guest requests
Requests and issues reported by guests in the app, in one queue.

My hotel 16 features More

Hotel information
Hotel description, hours, contact and key guest information.
Amenities
The hotel amenities list with icons.
Business cards
Cards for departments and contact people.
Good practice
Tips for guests, for example on sustainability and house rules.
Phone book
Internal numbers of the front desk, restaurant and other departments.
Wi-Fi
Network name and password for guests.
House rules
Hotel and service terms available in the app.
Nearby places (POI)
Recommended places near the hotel.
TV channels
The list of TV channels in the rooms.
FAQ
Answers to frequent guest questions.
Loyalty program
Information about the hotel loyalty program.
Social media
Links to the hotel social media profiles.
Virtual tour
A virtual tour of the hotel in the app.
Review links
A review request with links to Google and portals.
Custom blocks
Your own content sections when no ready module fits.
QR generator
QR codes for the app and its sections, to print for rooms.

Marketing and analytics 9 features More

In-app messages
Messages to guests shown in the guest app.
Promo codes
Discount codes for services and products in the app.
Push campaigns (hotelspot Mobile)
Push notifications to guests with an offer or information.
Subscribers
Guests signed up for marketing messages.
Widgets
Elements on the home screen of the guest app.
Surveys
Satisfaction surveys filled in by guests in the app.
Analytics
App traffic: visits and the most opened sections.
Sales analysis
Order revenue by outlet and period.
Activity log
History of changes and staff actions in the panel.

Opera Cloud integration 5 features More

Arrivals
The list of arrivals for the day, taken from the PMS.
In-house guests
Current guests with room number and departure date.
Rooms
Rooms and their status from the PMS.
Breakfast list
Guests with breakfast included, a ready list for the restaurant.
Breakfast stats
The number of breakfasts served over time.

Services and offers 8 features More

Spa
Spa outlets with categories, treatments, prices and staff.
Smart Room Service
Room service menu with products, extras and delivery to the room.
Breakfast service
Breakfast-to-room offer with delivery times.
Products and services
The hotel store and extra services to buy in the app.
Product rental
Equipment to rent with quantities and prices.
Special offers
Promotions and packages in categories, shown in the app.
Events
Hotel events with categories and a booking list.
Conferences
Information for conference attendees in the app.

System 3 features More

AI agents
Setting up the AI Concierge that answers guests in the app.
Media library
Photos and files used in the app, in one place.
Settings
Hotel details, languages, staff and permissions.

Sales reports

Know exactly what sells best

Reports per outlet, day and month, exported to Excel with one click.

Outlet comparison

Revenue side by side, day by day
Excel export

Accounting integration with one click
Peak hours

Most popular products and times of day

See G-Commerce Manager in action

Book a free demo and see how easy it is to manage all hotel sales from one panel.

Book a demo

Name	Provider	Purpose	Expiry	Type
`CookieConsent`	HotelSpot	Stores your choice in the cookie consent banner.	12 months	HTTP cookie
`hs_full_audit_order`	HotelSpot	Full audit order data (variant, property, contact details) kept while you are redirected to payment and back.	Session; deleted after successful payment	Browser storage (HTML)
`hs-audit-type`	HotelSpot	Property type detected in the free audit, needed for the next order steps.	Session (until the tab is closed)	Browser storage (HTML)
`hs-report-sends`	HotelSpot	Protects the calculator report form against repeated sending: send time, email address and parameters, only in your browser.	Entries from the last 24 hours	Browser storage (HTML)
`hs-demo-lead-n`	HotelSpot	Counter of how often the demo form was shown, so it does not appear repeatedly.	Session (until the tab is closed)	Browser storage (HTML)
`hs-demo-watched`	HotelSpot	Remembers in the interface which demo videos you have watched (the “watched” mark) for the duration of your visit.	Session (until the tab is closed)	Browser storage (HTML)
`hs-note-dismissed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the hint window.	Session (until the tab is closed)	Browser storage (HTML)
`hs-demo-banner-closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the demo invitation bar.	Session (until the tab is closed)	Browser storage (HTML)
`hs-genius-shown`	HotelSpot	Remembers in the interface for the duration of your visit that the Genius assistant hint has already been shown.	Session (until the tab is closed)	Browser storage (HTML)
`hs_audit_sticky_closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the sticky audit form.	Session (until the tab is closed)	Browser storage (HTML)
`hs_audit_popup_closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the audit offer window.	Session (until the tab is closed)	Browser storage (HTML)

Name	Provider	Purpose	Expiry	Type
`hs-lang`	HotelSpot	Remembers the language you chose.	Until site data is cleared	Browser storage (HTML)
`hs-lead-sent`	HotelSpot	Remembers that the contact form was sent, so the demo form is not shown again.	Until site data is cleared	Browser storage (HTML)

Name	Provider	Purpose	Expiry	Type
`hs-lang-auto`	HotelSpot	Marker of the automatic language switch, used for statistics (analytics event sent on the target page).	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_vis`	HotelSpot	Visitor ID, visit count and previous visit date in the demo, used to measure site effectiveness.	Until site data is cleared	Browser storage (HTML)
`hs_dl_sid`	HotelSpot	Session ID in the demo, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_t0`	HotelSpot	Session start time in the demo, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_src`	HotelSpot	Entry source (UTM, referrer, first page of the session), used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_arm`	HotelSpot	A/B test group assigned for the session.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_sum`	HotelSpot	Session summary in the demo (videos watched, sections, decisions), sent on exit.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_asks`	HotelSpot	Number of questions asked in the demo during this session, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`_ga`	Google LLC (Privacy policy) (opens in a new tab)	Google Analytics 4: distinguishes visitors and records site usage statistics.	2 years	HTTP cookie
`_ga_*`	Google LLC (Privacy policy) (opens in a new tab)	Google Analytics 4: keeps session state (cookie named after our property ID).	2 years	HTTP cookie
`_clck`	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: stores the user ID and Clarity settings for this site.	1 year	HTTP cookie
`_clsk`	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: groups a visitor's page views into one session recording.	1 day	HTTP cookie
`CLID`Domain: clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: identifies the visitor on the first visit.	1 year	HTTP cookie
`ANONCHK`Domain: c.clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: indicates whether MUID is transferred to ClickAnalytics.	10 minutes	HTTP cookie
`MUID`Domain: clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: identifies unique browsers visiting Microsoft sites and syncs data across services.	1 year	HTTP cookie
`SM`Domain: c.clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: syncs the MUID identifier across Microsoft domains.	Session	HTTP cookie
`MR`Domain: c.bing.com	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: indicates whether to refresh MUID.	7 days	HTTP cookie

Name	Provider	Purpose	Expiry	Type
`_fbp`	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: identifies the browser to measure the effectiveness of Facebook and Instagram ads.	3 months	HTTP cookie
`_fbc`	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: remembers the ad click that brought you to the site.	3 months	HTTP cookie
`lastExternalReferrer`Domain: hotelspot.pl	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: stores (in localStorage, via the Pixel script) the external page you came from to hotelspot.pl.	Until site data is cleared	Browser storage (HTML)
`lastExternalReferrerTime`Domain: hotelspot.pl	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: stores (in localStorage, via the Pixel script) the time of the visit from an external page (timestamp for lastExternalReferrer).	Until site data is cleared	Browser storage (HTML)
`fr`Domain: facebook.com	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: delivers and rates interest-based ads (set on the facebook.com domain).	3 months	HTTP cookie

The panel where you manage all of your hotel's sales.

The key modules of the panel

The whole hotel in the guest app, no printed folders

Spa treatments sold from the guest’s phone

Room service from order to delivery

Bikes, equipment and accessories to rent

Breakfast in the restaurant and to the room

What else is in the panel

Know exactly what sells best

See G-Commerce Manager in action