AI Concierge

An AI agent that knows your hotel and talks to every guest

Answers 24/7 in 34 languages: by text, voice message or live conversation. It recommends, orders and books, and hands over to reception only what needs a human.

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Why it pays off

Modern support for your team that pays for itself

Modern support for the team

The agent takes over repetitive questions and orders, so reception and staff have time for guests who really need a human. When a decision is needed, the AI agent summarises the conversation and hands it to reception with full context.
Breaks language barriers

34 languages, by text and voice. A guest from Norway, Japan or Spain talks to the hotel as easily as a local.
A modern hotel image

A personalised AI assistant, with its own name, voice and avatar, is an innovation that sets your property apart and makes a real impression on guests.
Time regained = savings = more profit

Fewer hours on the phone and at the desk, more ancillary services sold. Your team's time comes back to the hotel as results.

Three ways to talk

Text, voice or a live conversation

The guest picks what is convenient. The agent understands the stay context in every channel.

Text chat

Chat in the Guest App and on the Digital Pod screen. The guest writes as they would to reception, the agent replies instantly with ready actions: order, book, report.

Guest: "Breakfast to room 214 at 8:00, please."
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Voice messages

The guest records a message in their language, the agent understands speech and replies by voice and text. Handy on the go, at the spa, by the pool.

Guest: "A table for two for dinner tonight?"
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Live conversation

A real-time voice conversation, like calling reception, just without the wait. The agent speaks naturally and responds in a fraction of a second.

Guest: "How do I get to the spa and is there a massage slot at 6 pm?"
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AI Agent in the guest app

Guests talk to your hotel, not to a chatbot

Its own name, voice and avatar. The agent lives in the Guest App: guests open it with one tap from a hotel screen, with no installation or login. It knows the room, the dates of stay and the outlet offer, so instead of generic answers it suggests specifics: a free spa slot, a dish from the current menu, a transfer for tomorrow morning.

Text, voice message or a live call, all in one window
Orders and bookings go straight to G-commerce Manager with the room number
When a person is needed, the agent summarises the conversation and hands it to reception

hotelspot AI Agent in the guest app on a phone: voice conversation with the hotel assistant

What the agent can do

Receptionist, waiter and concierge in one

It learns from your materials and systems, so it answers the way your best employee would.

01

Answers questions about the hotel

Breakfast hours, Wi-Fi, parking, spa rules, check-out: all from the hotel knowledge base, no guessing.
02

Takes orders

Room service, bar, restaurant. The order goes to the kitchen and the G-commerce Manager panel with the room number.
03

Books services

Massages, spa treatments, rentals, transfers. Checks availability and confirms the time with the guest.
04

Raises requests with reception

Extra towels, a fault, late check-out: creates a task for staff in hotelspot Staff.
05

Recommends the area

Restaurants, attractions, directions and hotel partners. Suggests what to see and helps to book.
06

Hands over to a human

When a decision is needed, the AI agent will summarise the conversation and hand it to reception with full context.

Setup

Your agent, your rules

Configure it in the panel in minutes, no developer needed. Changes apply instantly across all channels.

1. Create your own avatar
Pick one of the ready ones or upload your own, in line with the hotel brand.
2. Give it a name
The agent introduces itself by name, e.g. "Anna from Magna Hotel".
3. Choose a voice
Dozens of natural voices in many languages; the same voice in messages and live calls.
4. Set up the knowledge base
House rules, menus, price lists, FAQ, the hotel website: upload files or links and the agent learns right away.