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Guest App

One app. The whole guest stay.

Room service, spa, AI concierge and online payments.

Guests help themselves from their phone, without installing anything.

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Access to the app

Guests choose what suits them

Room Service · Take to Room

Orders from the menu, delivered straight to the door

Guests browse the full restaurant, spa and minibar menu, order and pay from their phone. The hotel team sees orders in real time in the web panel, the "hotelspot staff" mobile app or on the KDS.

  • Menu with descriptions, allergens and photos

  • Choice of delivery time to the room

  • Live order status, from kitchen to door

AI Agent

A concierge that never sleeps

We remove language barriers. The system supports 34 languages, in text and by voice, so international guests, from Norway through Spain to Japan, can talk to the hotel as easily as domestic guests.

  • Available around the clock, no load on reception

  • Suggests hotel services at the right moment

  • Escalates to reception when a person is needed

Spa bookings

Free spa slots visible right in the app

The guest picks a treatment, sees available times and books without calling reception. The spa calendar syncs automatically with the team schedule.

  • Treatment calendar with live availability

  • Automatic reminders before the visit

  • Optional surcharge for premium treatments

Online payments

Stripe

Card, BLIK or Apple/Google Pay, powered by Stripe

Guests pay right in the app and the money goes straight to the hotel account thanks to the Stripe integration, the online payments leader trusted by millions of businesses. No paper bills, no manual settlement at reception.

  • PCI DSS compliance through Stripe

  • Automatic settlement per hotel outlet

  • Invoice and confirmation sent automatically

Demo

See the guest app in action

Scan the code with your phone camera to open the Magna Hotel demo app. Order room service, book the spa or talk to the Antonio assistant, no install or login needed.

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Scan with your phone magnahotel.hotelspot.pl

Digital Pod

Digital concierge: a 24 to 32" device in your hotel

A touchscreen in the lobby, corridor or by reception shows the hotel offer, answers guest questions and opens the app with one QR scan. Works 24/7 with no staff needed.

  • 24 to 32" touchscreen with the hotel app and AI concierge

  • QR code that hands the session over to the guest's phone

  • Promotions and special offers updated from the panel

Digital Pod: a 24 to 32" touch screen on a stand running the hotel app

All features

What else is in the guest app

Guest app features in six areas. Expand an area to see what it includes.

Orders and payments 7 features More

  • Room service

    Outlet menus with a cart and ordering straight to the room.

  • Breakfast to the room

    Breakfast sets ordered within set hours.

  • Hotel store

    Hotel products and services with pickup or delivery to the room.

  • Online payments

    Card, Apple Pay, BLIK and Przelewy24 via Stripe.

  • Charge to the room

    Once the booking is linked, orders go to the room bill without entering details.

  • My orders

    History and live status of every order.

  • Age check

    Confirmation of legal age before showing menus with alcohol.

Stay and service 8 features More

  • Your booking

    Link the stay to the hotel system (Opera PMS) in seconds.

  • Early check-in

    Guests who arrive early check in from the app.

  • Requests

    A request or an issue with a photo and room number.

  • My requests

    Status of every request until it is resolved.

  • AI assistant

    Chat and voice conversation with the hotel assistant in the guest’s language.

  • In-app messages

    Messages from the hotel and order status updates.

  • QR scanner

    Scanning a code in the room or venue opens the right service.

  • Discount codes

    Discounts and welcome codes with an expiry date.

Surroundings and reviews 4 features More

  • Attractions

    Places worth visiting, some with guest discounts.

  • Nearby

    Map of pharmacies, shops and petrol stations, with navigation.

  • Group hotels

    Other properties of the group for the next stay.

  • Reviews and surveys

    Post-stay survey and links to reviews.

Bookings 5 features More

  • Spa and wellness

    Treatment booking with a choice of therapist, day and time.

  • Rentals

    Bikes and equipment booked by the hour or day.

  • Events

    Hotel event calendar with seat booking.

  • Special offers

    Packages and promotions prepared for guests.

  • My bookings

    Spa and rental bookings in one place.

Hotel information 8 features More

  • About the hotel

    Description, gallery, amenities and directions.

  • Rooms

    Room types with photos, size and capacity.

  • Wi-Fi

    Network name and password always at hand.

  • Hotel services

    Additional services with opening hours.

  • House rules and FAQ

    Hotel rules and answers to common questions.

  • TV channels

    In-room channel list with search.

  • Good practices

    The hotel’s sustainability and community initiatives.

  • Contact

    Phone numbers, e-mail and the hotel phone book.

Access and account 5 features More

  • No installation

    The QR code in the room opens the app in the browser.

  • iOS and Android app

    Full version from the App Store and Google Play.

  • 13 languages

    Interface in the guest’s language, from Polish to Norwegian.

  • Google and Facebook sign-in

    A quick guest account without a new password.

  • My account

    Profile, language, order history and account deletion.

See the Guest App in action

Book a free demo and see how the guest app looks on a hotel similar to yours.

Book a demo

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