Frequently asked questions about hotelspot

A hotel guest app is a guide to the hotel on the guest’s phone: stay information, services, orders and payments in one place. With hotelspot the guest opens it in the phone browser by scanning the QR code in the room, with no installation and no login. From the app they can order room service, book the spa, report a problem or ask the AI concierge in their own language.

The guest scans the QR code in the room or taps the Digital Pod screen, browses the hotel’s offer, orders and pays on the phone. The order goes straight to the right team, and the hotel sees sales live in the panel.

No. The Guest App opens in the phone browser after scanning a QR code, with no App Store, no sign-up and no login.

A virtual reception serves guests through their phone or a screen in the hotel instead of at the front desk: the guest finds information, makes requests and orders services at any time. In hotelspot this role is covered by the guest app, the AI concierge answering 24/7 and the Digital Pod screen in the lobby. Requests for towels, maintenance reports or late checkout reach the team right away, so reception can focus on what needs a conversation with the guest.

The easiest way is the guest app: the welcome letter, hotel information, house rules and nearby attractions sit behind the QR code in the room and at reception, always up to date. In hotelspot you edit the content in the panel, and the guest reads it in their phone’s language. A printed welcome card can stay in the room, as long as it points to the QR code.

A concierge is a person or team at the hotel who helps guests beyond check-in: recommends restaurants and attractions, arranges transfers and answers questions about the area. A digital concierge moves this role to the guest’s phone. The hotelspot AI concierge answers such questions 24/7 in 34 languages, based on knowledge about the specific hotel, recommends services and takes orders.

Yes, on the Digital Pod screen at reception. The guest confirms the booking details and scans an ID card or passport, and the stay status and room number update in the PMS. Reception only steps in when it is really needed.

A hotel chatbot follows pre-programmed scripts, while an AI concierge understands questions asked in the guest’s own words and answers from knowledge about the specific hotel: house rules, menus, price lists and FAQs. In hotelspot the AI concierge talks by text and voice, recommends services and takes orders.

34 languages. The AI concierge answers the guest in their language, by text or voice, around the clock.

Room service is ordering food and drinks to the hotel room. Sales grow when guests see the menu on their phone, order in a few taps and pay online instead of calling reception. In hotelspot an order placed from the QR code goes straight to the kitchen, and the guest sees its status.

Yes. In hotelspot the minibar works as a separate point of sale: the guest sees its offer in the app, orders a refill and pays online, without calling reception.

It depends on the number of rooms, occupancy and the services the hotel offers. You can estimate it for your property in the revenue calculator, and we prepare an exact forecast during the demo.

An outlet is any point of sale in the hotel, e.g. room service, bar, spa or rentals. Each has its own price list, opening hours and reports in the panel.

hotelspot is billed as a fixed monthly subscription. The price depends on the package (Base, Medium, Pro) and the number of rooms, and apartment properties have a separate package billed per apartment. Annual billing is 15% cheaper, and AI Concierge can be added to any package.

Card, BLIK, Apple Pay and Google Pay, through Stripe. The money goes directly to the hotel’s account, and sales are settled automatically for each point of sale.

Yes, payments go to the hotel’s Stripe account. We help set it up and verify it during rollout.

Yes. For selected points of sale you can enable charge to room or payment on collection.

Usually about a week: from setting up the panel to the first sale in the guest app.

Yes. hotelspot has an API and integrations with popular PMS systems, so it connects with the tools the hotel already uses.

Yes. After the demo we run a 30-day pilot with no commitment, e.g. on a single point of sale such as room service.

Yes. We process guests’ personal data in line with the GDPR, and payments are handled by Stripe in line with the PCI DSS standard, so card data never passes through the hotel.

The hotel. The hotel keeps full ownership of its guests’ data, and hotelspot does not share it with third parties.

A hotel kiosk is a touch screen in the hotel where guests check information, order services or check in without reception. In hotelspot this is the Digital Pod: a 24 or 32 inch screen in the lobby, restaurant, spa or at reception, with access to the hotel app without login. The guest can move the session to their own phone with a single QR scan.

Digital Pod has a 24 or 32 inch screen, connects via Wi-Fi or Ethernet and needs internet access. It stands on a floor stand or mounts on a wall; assembly usually takes under 20 minutes.