Question 1

Does the guest need to install the app?

Accepted Answer

No. hotelspot offers 3 convenient ways to access the hotel system: browser version without installation, mobile app on iOS and Android, and DigitalPOD 15", 24" and 32" devices available in hotel lobby. For the browser version, simply scan the QR code to immediately use system features. This allows guests to choose the most convenient way to access hotel services.

Question 2

How does multilingualism work in hotelspot?

Accepted Answer

hotelspot automatically detects the guest's device language and displays content in the appropriate language version. Hotel manager can easily add and edit translations in the admin panel. The system supports communication with hotel guests in any language, making it easier to serve properties welcoming guests from different countries.

Question 3

How do push notifications work?

Accepted Answer

Push notifications in hotelspot are available in the mobile app. The hotel can send messages to all guests or selected groups, for example information about promotions, events, reminders or important organizational messages. Click & Push feature allows sending notification with one click, streamlining quick communication with hotel guests.

Question 4

How does the defect reporting system work?

Accepted Answer

The defect reporting system in hotelspot allows guests to quickly submit reports through mobile app or DigitalPOD device. Each report goes to the appropriate hotel department, which sees its details and can update completion status in real-time. Report history is saved, making it easier to analyze technical problems and improve guest service quality.

Question 5

Does hotelspot integrate with other hotel systems?

Accepted Answer

Yes. hotelspot offers API and integrations with popular PMS (Property Management System) systems. This allows connecting the platform with tools used in the hotel and streamlining guest service and information management. For specific integrations, it's best to contact our team to discuss property needs.

Question 6

What DigitalPOD device sizes are available?

Accepted Answer

DigitalPOD devices are available in three sizes: 15", 24" and 32". The 15" model is a compact version, 24" is the most universal, and 32" works as a premium solution for larger hotel spaces. All devices offer the same functionality and differ only in screen size.

Question 7

Does DigitalPOD work offline?

Accepted Answer

DigitalPOD requires internet connection to work properly. However, the device is designed for stable operation in hotel environment and supports Wi-Fi and Ethernet connections. In case of short interruptions in network access, the system automatically reconnects, minimizing risk of device operation disruptions.

Question 8

What does DigitalPOD device installation look like?

Accepted Answer

DigitalPOD device installation is simple and intuitive. The system can be set up as a freestanding device on an elegant stand or wall-mounted. The complete set with instructions is delivered directly to the hotel, and assembling the device from ready components usually takes about ten minutes. To start up, you only need a stable surface, standard electrical outlet and Wi-Fi access. Thanks to Plug & Play solution, the device is ready to work almost immediately after connecting.

Question 9

What support do you offer after implementation?

Accepted Answer

After hotelspot implementation, we provide full technical support and post-sales care conducted by experts from hospitality and IT industries. All questions, development needs and reports can be sent through support window in administrator panel. Standard response time is 24–48 hours from receiving the report. Thanks to constant online synchronization, most updates and fixes can be implemented remotely, without engaging hotel staff.

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