Pricing

Simple pricing for hotels and apartments

Pick your property type and billing: a fixed subscription. Every package includes a monthly AI token limit.

Billing

Base

A hotel guide in the guest’s phone

From 58 EUR / month
Book a demo
Included
- Guest App: hotel information, house rules, FAQ
- Requests to reception (towels, faults, late checkout)
- Attractions and partners nearby
- QR codes in rooms and at reception
- 3 languages of your choice, no app install
- AI stay assistant: answers guests 24/7, by text and voice
- 50,000 AI tokens per month
- Admin panel and support
Medium

Sell hotel services in the guest app

From 132 EUR / month
Book a demo
Included
- Everything in Base
- AI stay assistant: answers guests 24/7, by text and voice
- 150,000 AI tokens per month
- 5 languages of your choice
- Room service outlet with online payment
- Staff app for 3 users
- hotelspot Mobile: hotel offer in the hotelspot mobile app
- Marketing (push notifications in hotelspot Mobile)
- Sales reports and support
Most popular
Pro

The full ecosystem for larger properties and chains

From 233 EUR / month
Book a demo
Included
- Everything in Medium
- AI stay assistant: answers guests 24/7, by text and voice
- 500,000 AI tokens per month
- 8 languages of your choice
- More outlets: bar, restaurant, SPA, rental, transfers
- Staff app with unlimited users
- Kitchen display (KDS)
- PMS and payment system integrations
- Multiple properties in one panel
- Dedicated account manager
- 99.9% SLA and priority support

Net prices per month. With monthly billing prices are 15% higher than with yearly payment. Prices shown apply to hotels with up to 50 rooms.

AI Concierge

An AI agent in every package, with a monthly token limit

AI Concierge talks to guests by text, voice messages and live, in 34 languages, 24/7.

The package includes a monthly token limit: 50,000 in Base, 150,000 in Medium and 500,000 in Pro. When the limit runs out you buy a token pack in the panel, with no plan change and no downtime.

Text, voice and live conversation

All three channels are included in the package. Voice conversations use more tokens than text.
Token limit in the subscription

Base: 50,000, Medium: 150,000, Pro: 500,000 AI tokens per month. Usage is visible live in the panel.
Top-ups when you run out

You buy token packs yourself in the panel. Unused top-ups roll over to the next month.
Your own avatar, name, voice and knowledge base

Agent setup is included: upload house rules, menus and price lists, the agent learns instantly.

Comparison

What each package includes

Guest App

Hotel information, FAQ, house rules

Base

Medium

Pro

Requests to reception

Base

Medium

Pro

App languages

Base

Medium

Pro

Attractions and partners nearby

Base

Medium

Pro

Room service orders

Base

Medium

Pro

Online payments

Base

Medium

Pro

SPA, rental and transfer bookings

Base

Medium

Pro

hotelspot Mobile

Base

Medium

Pro

Marketing (push notifications in hotelspot Mobile)

Base

Medium

Pro

Team and sales

G-Commerce Manager

Base

Medium

Pro

Staff app

Base

Medium

3 users

Pro

unlimited

Number of outlets

Base

Medium

1 (room service)

Pro

unlimited

Ecosystem

PMS and payment integrations

Base

Medium

Stripe, Przelewy24

Pro

PMS + payments

Multiple properties in one panel

Base

Medium

Pro

AI tokens per month

Base

50,000

Medium

150,000

Pro

500,000

Onboarding

Guided onboarding

Base

Medium

Pro

Onboarding fee

Base

Medium

Pro

568 EUR

Support

Base

support

Medium

support

Pro

dedicated manager

SLA

Base

Medium

Pro

99.9%

	Base	Medium	Pro
Guest App
Hotel information, FAQ, house rules
Requests to reception
App languages	3	5	8
Attractions and partners nearby
Room service orders
Online payments
SPA, rental and transfer bookings
hotelspot Mobile
Marketing (push notifications in hotelspot Mobile)
Team and sales
G-Commerce Manager
Staff app		3 users	unlimited
Number of outlets	0	1 (room service)	unlimited
Ecosystem
PMS and payment integrations		Stripe, Przelewy24	PMS + payments
Multiple properties in one panel
AI tokens per month	50,000	150,000	500,000
Onboarding
Guided onboarding
Onboarding fee			568 EUR
Support
Support	support	support	dedicated manager
SLA			99.9%

FAQ

Pricing questions

How is hotel size counted?

By the number of rooms in the property. The "From" price applies to a hotel up to 50 rooms; for larger properties we prepare a quote at the meeting. For several properties on the Pro package we add up the rooms of all hotels.

What happens when the AI tokens run out?

The agent pauses replies until you top up; the guest sees a note to contact reception. A top-up in the panel works immediately.

Can I change the package during the contract?

Yes, you can upgrade at any time. The difference is billed pro rata from the day of the change.

Do I pay commission on sales in the app?

The commission is agreed individually. It can range from 1 to 10% of sales in the selected service (e.g. room service, SPA or partner services).

How long does onboarding take?

Base and Medium go live remotely in 3 to 5 business days. Pro with PMS integration usually takes 2 to 3 weeks.

Is there a trial period?

A trial period is possible. We agree its length and terms at the meeting, tailored to your property.

Not sure which package to pick?

Book a free demo. We will show hotelspot on the example of your hotel and recommend a package.

Book a demo

Name	Provider	Purpose	Expiry	Type
`CookieConsent`	HotelSpot	Stores your choice in the cookie consent banner.	12 months	HTTP cookie
`hs_full_audit_order`	HotelSpot	Full audit order data (variant, property, contact details) kept while you are redirected to payment and back.	Session; deleted after successful payment	Browser storage (HTML)
`hs-audit-type`	HotelSpot	Property type detected in the free audit, needed for the next order steps.	Session (until the tab is closed)	Browser storage (HTML)
`hs-report-sends`	HotelSpot	Protects the calculator report form against repeated sending: send time, email address and parameters, only in your browser.	Entries from the last 24 hours	Browser storage (HTML)
`hs-demo-lead-n`	HotelSpot	Counter of how often the demo form was shown, so it does not appear repeatedly.	Session (until the tab is closed)	Browser storage (HTML)
`hs-demo-watched`	HotelSpot	Remembers in the interface which demo videos you have watched (the “watched” mark) for the duration of your visit.	Session (until the tab is closed)	Browser storage (HTML)
`hs-note-dismissed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the hint window.	Session (until the tab is closed)	Browser storage (HTML)
`hs-demo-banner-closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the demo invitation bar.	Session (until the tab is closed)	Browser storage (HTML)
`hs-genius-shown`	HotelSpot	Remembers in the interface for the duration of your visit that the Genius assistant hint has already been shown.	Session (until the tab is closed)	Browser storage (HTML)
`hs_audit_sticky_closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the sticky audit form.	Session (until the tab is closed)	Browser storage (HTML)
`hs_audit_popup_closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the audit offer window.	Session (until the tab is closed)	Browser storage (HTML)

Name	Provider	Purpose	Expiry	Type
`hs-lang`	HotelSpot	Remembers the language you chose.	Until site data is cleared	Browser storage (HTML)
`hs-lead-sent`	HotelSpot	Remembers that the contact form was sent, so the demo form is not shown again.	Until site data is cleared	Browser storage (HTML)

Name	Provider	Purpose	Expiry	Type
`hs-lang-auto`	HotelSpot	Marker of the automatic language switch, used for statistics (analytics event sent on the target page).	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_vis`	HotelSpot	Visitor ID, visit count and previous visit date in the demo, used to measure site effectiveness.	Until site data is cleared	Browser storage (HTML)
`hs_dl_sid`	HotelSpot	Session ID in the demo, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_t0`	HotelSpot	Session start time in the demo, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_src`	HotelSpot	Entry source (UTM, referrer, first page of the session), used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_arm`	HotelSpot	A/B test group assigned for the session.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_sum`	HotelSpot	Session summary in the demo (videos watched, sections, decisions), sent on exit.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_asks`	HotelSpot	Number of questions asked in the demo during this session, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`_ga`	Google LLC (Privacy policy) (opens in a new tab)	Google Analytics 4: distinguishes visitors and records site usage statistics.	2 years	HTTP cookie
`_ga_*`	Google LLC (Privacy policy) (opens in a new tab)	Google Analytics 4: keeps session state (cookie named after our property ID).	2 years	HTTP cookie
`_clck`	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: stores the user ID and Clarity settings for this site.	1 year	HTTP cookie
`_clsk`	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: groups a visitor's page views into one session recording.	1 day	HTTP cookie
`CLID`Domain: clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: identifies the visitor on the first visit.	1 year	HTTP cookie
`ANONCHK`Domain: c.clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: indicates whether MUID is transferred to ClickAnalytics.	10 minutes	HTTP cookie
`MUID`Domain: clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: identifies unique browsers visiting Microsoft sites and syncs data across services.	1 year	HTTP cookie
`SM`Domain: c.clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: syncs the MUID identifier across Microsoft domains.	Session	HTTP cookie
`MR`Domain: c.bing.com	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: indicates whether to refresh MUID.	7 days	HTTP cookie

Name	Provider	Purpose	Expiry	Type
`_gcl_*`	Google LLC (Privacy policy) (opens in a new tab)	Google Ads: remembers the Google ad click (e.g. _gcl_au, _gcl_aw) to attribute a form submission to the ad.	90 days	HTTP cookie
`IDE`Domain: doubleclick.net	Google LLC (Privacy policy) (opens in a new tab)	Google Ads: delivers and measures ads, including to people who visited the site before (set on the doubleclick.net domain).	13 months	HTTP cookie
`_fbp`	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: identifies the browser to measure the effectiveness of Facebook and Instagram ads.	3 months	HTTP cookie
`_fbc`	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: remembers the ad click that brought you to the site.	3 months	HTTP cookie
`lastExternalReferrer`Domain: hotelspot.pl	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: stores (in localStorage, via the Pixel script) the external page you came from to hotelspot.pl.	Until site data is cleared	Browser storage (HTML)
`lastExternalReferrerTime`Domain: hotelspot.pl	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: stores (in localStorage, via the Pixel script) the time of the visit from an external page (timestamp for lastExternalReferrer).	Until site data is cleared	Browser storage (HTML)
`fr`Domain: facebook.com	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: delivers and rates interest-based ads (set on the facebook.com domain).	3 months	HTTP cookie