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Client testimonials

Hotels that work with hotelspot

• Jacek Biały General Manager, Mercure Gdańsk Posejdon

  Thanks to the hotelspot digital concierge app, our guests have easy access to all the information they need, from our restaurant and spa offer to local recommendations. We have seen guest satisfaction improve, and our team can focus on more demanding tasks.

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  Jacek Biały

  General Manager, Mercure Gdańsk Posejdon

  As the general manager of Mercure Gdańsk Posejdon, part of the Accor network, I always put the highest quality of guest service and efficient management first. Last year we decided to work with Spotstay sp. z o.o. and implement the hotelspot digital concierge app.

  I can recommend this solution with full conviction.

  Like many hotels, we face several challenges: our guests reported some difficulty in quickly getting information about available services, events and entertainment, and nearby attractions. Our team, although very well prepared, was not always able to answer every question in real time, especially at peak hours in high season. At times this led to frustrated guests and made smooth service harder to deliver.

  Thanks to the hotelspot digital concierge app, our guests have easy access to all the information they need: from details of the restaurant and spa offer, through our business offer, to recommendations of local attractions. Guests with a language barrier can now browse information in other languages. Since introducing hotelspot we have seen guest satisfaction improve. Our team can now focus on more demanding tasks, and service has become smoother and more efficient. hotelspot is also a very good tool for our team. We regularly publish special offers, update the events calendar and communicate our CSR activities. All of this strengthens guest loyalty and increases the chance of upselling and cross-selling our services.

  In summary, hotelspot is not just a tool but an investment in the quality and modernity of hotel service. I recommend it wholeheartedly to every hotel that wants to meet guests’ growing expectations and streamline its daily operations. The hotel industry needs solutions like this. A hotel that wants to stay competitive should invest in innovative technology.

  Jacek Biały, Mercure Gdańsk Posejdon, Accor