Gemini · Gems
Gemini Gems for hoteliers
Ready-made instructions for your own Gems in Gemini: the assistant replies to reviews, prepares group proposals, calculates revenue results and trains your team the way an experienced hotelier would. Set it up once, then just talk.
- 9 Gems
- Free
- 10-minute setup
Downloads
Each Gem is a separate pack
Every ZIP contains three things: instrukcje.txt (text to paste), nazwa-i-przyklady-polecen.txt (name and sample prompts) and a wiedza folder with knowledge files to upload.
The Gem instructions are written in Polish. Gemini still replies in the language you write in, including English.
Hotel assistant
00-asystent-hotelarza/ · 10 knowledge files
One Gem that covers all 8 areas. It recognises what the task is about and uses the right procedure. The specialist Gems are useful when you want to give a department a tool just for its work, e.g. reviews for the front desk and proposals for sales.
For example “Reply to this Booking.com review: …”
Specialist Gems
- 01 2 knowledge files
Review replies
Replies in the guest’s language, with care for difficult cases and a note for the team.
“Reply to this Booking.com review: …”
- 02 2 knowledge files
Group and MICE proposals
From the client’s email to a complete proposal with a net and gross cost table. It never invents prices.
“A company asks about a training for 35 people, prepare a proposal: …”
- 03 2 knowledge files
Revenue report
Occupancy, ADR, RevPAR, channels and recommendations from a PMS export, calculated in code.
“Attached is the October PMS report, we have 85 rooms.”
- 04 2 knowledge files
Marketing content
Descriptions, posts, newsletters and Booking and Google texts, specific and without clichés.
“Write 3 Instagram posts about our spa package.”
- 05 2 knowledge files
Housekeeping standards
Room checklists, SOPs, a daily plan for room attendants, maintenance priorities.
“A departure room checklist in English and Ukrainian.”
- 06 2 knowledge files
Team onboarding
Onboarding plans, scripts, quizzes and role plays with a demanding guest.
“Play an annoyed guest at check-in.”
- 07 2 knowledge files
Guest messaging
Emails and texts from booking to the review request, with PMS fields.
“A pre-arrival email sequence in 3 languages.”
- 08 2 knowledge files
Review and survey analysis
NPS, trends, top issues and an action plan for each department.
“Attached are our Q3 reviews. What should we improve?”
Setup
How to create a Gem
Requirements: a Google account signed in to Gemini. Gems work on personal accounts and in Google Workspace; on a company account an admin may restrict sharing.
Download hotel profile (TXT, Polish)- 01 Unzip the pack and fill in the hotel profile (name, rooms, communication style, prices, rules). It is easiest to save it as a document in Google Drive: you change it in one place and every Gem uses the new version right away.
- 02 Go to gemini.google.com, open the side panel, choose Gems and click New Gem.
- 03 Enter the name from nazwa-i-przyklady-polecen.txt and paste the whole content of instrukcje.txt into Instructions. Do not let Gemini rewrite the instructions, it would change the tested rules.
- 04 In the Knowledge section click Add files and upload the files from the wiedza folder. Add your completed profile instead of the empty dane-hotelu.md. A Gem accepts up to 10 files.
- 05 Click Save and try the Gem with one of the sample prompts.
- 06 To give the Gem to your team, click Share and add people as Viewers. People with access can also see the instructions and knowledge files.
Button names may differ slightly depending on the Gemini version and language.
Reports and analysis in Gemini
For a revenue report or survey analysis, attach a CSV file or a PMS spreadsheet in the conversation. The Gem calculates the metrics in code when Gemini can run it, and otherwise shows the calculation step by step. Export finished reports and proposals to Google Docs or Sheets.
Good practices
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Check before sending
The assistant prepares a draft and leaves the decision and the signature to a person. Especially prices, terms and replies to difficult reviews.
-
Protect guest data
Anonymised exports are enough for analysis. Also check in Gemini activity settings whether conversations are saved and may be used to improve Google services.
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Confirm the rules
Confirm VAT rates in proposals with your accountant, and marketing email rules with the person responsible for GDPR.
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Teach the assistant your style
When you correct a reply, add a note to the hotel profile. A profile kept in Google Drive is used right away; otherwise upload the file again.
Pack shared for free by HotelSpot (Spotstay sp. z o.o., Kraków). You may modify the instructions freely for your hotel. Gemini is a product of Google. HotelSpot is not affiliated with Google; the Gemini mark only indicates the tool the Gems run in.
Want to go one step further?
HotelSpot is a hotel app with an AI concierge that answers guests 24/7 in more than 30 languages, takes room service orders and spa bookings, and gives your team a panel with analytics and surveys.
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