RoomNew216
Waiting 1 min
Emma Clarke
- 1 Beef tenderloin steakDoneness: medium rare
- 1 Belgian fries
- 1 Caesar saladDressing: on the side
Guest notesNut allergy.
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Magna Hotel
Room service menu
Sirloin 250 g220
Tomahawk Steak 800 g289
Tenderloin (Filet mignon) 200 g123
Guest information
Welcome to Magna Hotel
Breakfastdaily 7:00–10:30
Reception: ext. 9
Wi-Fi Magna_Guest
password: seaside2026
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic 
Breakfast menu 
SPA 
Products -1df6d57b-b48f-4167-9768-3002f6e8737b.jpg?w=360&h=450&fit=crop&crop=smart&f=webp&q=78)
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Special offers
Packages and deals just for our guests.
Show all
Romantic Romantic SPA weekend for two SPA package from 1290,00 PLN Valid until: 30.11.2026See details 
Business and workation Conference package Meeting room for 1 PLN! from 300,00 PLN Valid until: 26.12.2026See details 
Winter break 2027 Winter holidays for the whole family Family time from 2490,00 PLN Valid until: 28.02.2027See details 0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN 
Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN 
Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN 
Open now Book a visit online 
Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN 
Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN 
Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
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Frequently asked questions
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Where and when is breakfast served?
Breakfast is served in the ground-floor restaurant. Join us from 7:00–10:30, and until 11:00 at weekends.
What to know about check-in
Early check-in: what to know
How does room service work?
How to use the hotel Wi-Fi
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Where to park and how to pay?
Didn't find an answer?Contact our front desk, we are happy to help!Contact us →
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Magna Hotelul. Hotelowa 22, Kraków Call+48 12 345 67 89 Emailreception@magnahotel.pl
About the hotel
Welcome to Magna Hotel, your oasis of relaxation! Start the day with a swim in the pool and unwind in the evening at our SPA & Wellness area.
Gallery
Amenities
Air conditioning in rooms
Iron and ironing board
Indoor pool.png?w=96&h=96&fit=crop&crop=smart&f=webp&q=85){kind=small}
Buffet breakfast
Games room with consoles
Kids entertainment
Wi-Fi throughout the hotel
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Special offers
AllVouchers and giftsRomanticWinter break 2027Business and workation
Romantic Romantic SPA weekend for two SPA package A relaxing weekend for two: 2 nights with buffet breakfast and a massage for each of you. 2 nights with breakfastRelaxing 50-minute massage+2 more from 1290,00 PLN Valid until: 30.11.2026See details Business and workation Conference package Meeting room for 1 PLN! Host a business meeting your team will remember! Rooms with a sea view and full equipment. Modern screens, projectors, sound and fast Wi-FiCoffee breaks, lunches and gala dinners+1 more from 300,00 PLN Valid until: 26.12.2026See details Wi-FiDetails for connecting to the hotel network.
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Antonio
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magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
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Reports
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I have a requestI'm reporting a fault
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Describe your requestFault description
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Status of your requests and reported issues.
Report Extra towel and water #4K2M8P · now · Room 204 Could I get an extra towel and a bottle of water? PendingHousekeeping
Air conditioning not working #2J7EN4 · today 09:12 · Room 204 The guest reports that the air conditioning is not cooling. PendingMaintenance
Back
Request #4K2M8P
Request · 27 October 2026, 12:21
PendingIn progressCompletedStatus
SentYour request is waiting for the hotel staff
In progressThe hotel staff are working on it
CompletedYour request has been completed
Description
Extra towel and water
Could I get an extra towel and a bottle of water?
Report information
TypeRequest
Room204
GuestAnna
Report sent! Your report has been forwarded to hotel staff. We will contact you soon. View reports
Your request status has changed
Antonio
AI Hi, I'm Antonio
How can I help?
Room ServiceSPAWhat to see nearby? More…
Can I extend my check-out to 2 pm?
Great. Could you book me a taxi to the airport at 2:30?
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R Reception Magna Hotel · calling…Line busy
mutekeypadspeaker
Tuesday, 27 October12:22
hotelspot PanelnowNew request · HousekeepingExtra towel and water · room 204
MailnowNew request #4K2M8PThe guest in room 204 asks for an extra towel and a bottle of water.
hotelspot StaffnowFault · MaintenanceAir conditioning not working · room 204
12:2103:1406:4518:3023:5812:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
CancelNext
Antonio
AI Hi, I'm Antonio
How can I help?
Hallo, hier ist Antonio
Wie kann ich helfen?
Hola, soy Antonio
¿En qué puedo ayudarte?
Bonjour, ici Antonio
Comment puis-je aider ?
Cześć, tu Antonio
W czym mogę pomóc?
Ciao, sono Antonio
Come posso aiutarti?
Привіт, я Антоніо
Чим можу допомогти?
Hej, det är Antonio
Hur kan jag hjälpa dig?
Hi, I'm Antonio
How can I help?
Room ServiceSPAShop & servicesRentals More…
Can you recommend a restaurant for dinner?
0:03 Order a Sirloin steak to my room
Can you book us a massage tomorrow? It is our anniversary.
Restaurant MagnaRestaurantul. Hotelowa 22, Kraków Order summarySteak House
1× Sirloin 250 gPLN 220.00
Service feePLN 25.00
TotalPLN 245.00
Room number 204 Payment CardCash Order Order placed#4821
Classic (relaxing) massageLuxury SPA & Wellness•PLN 200.00 View 
Hot stone massageLuxury SPA & Wellness•PLN 390.00 View Ask me anything 0:00/ 1:00Tap the arrow to send
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R Reception Magna Hotel · calling…Line busy
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hotelspot Staff
Conversations with Antonio
Today
A Room 204 · AnnanowAnniversary surpriseNeeds front desk
112 Room 11212:02What is the Wi-Fi password?Resolved by AI
305 Room 30512:09Until when is breakfast served?Resolved by AI
118 Room 11812:16Where can I park?Resolved by AI
Conversations Summary from AntonioAI Take over the chat
Room 204 · Anna
Summary from AntonioAI- Guest
- Anna · room 204
- Language
- English
- Channels
- chat, voice message, live call
Handled by AI
- Recommended Restaurant Magna
- Room service order #4821, PLN 245.00
- Spa massage suggestions
For the front desk
The guests celebrate their anniversary tomorrow. Prepare a surprise for the room, e.g. a cake and flowers, and confirm the time with the guest.
Magna Hotel
Room service menu
Sirloin 250 g220
Tomahawk Steak 800 g289
Tenderloin (Filet mignon) 200 g123
Guest information
Welcome to Magna Hotel
Breakfastdaily 7:00–10:30
Reception: ext. 9
Wi-Fi Magna_Guest
password: seaside2026
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN 0
Products
Open nowTake to Room
Candles & scentsFace careBody careMassage oils & butters
Candles & scents
Lavender soy candleSoy candle with a lavender scent. Perfect for the evening, helps you fall asleep.
29PLN 
Face creamMoisturising face cream.
89PLN -38a45d91-5e9c-40d1-835d-c798d5dbe6b8.jpg?w=256&h=256&fit=crop&crop=smart&f=webp&q=78)
Body scrubFine-grain body scrub with a coffee scent.
49PLN 
Massage oilArgan massage oil with avocado oil, relaxing after a long day.
47PLN Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
CancelNext
Antonio
AI Hi, I'm Antonio
How can I help?
Room ServiceSPAWhat to see nearby? More…
Can I extend my check-out to 2 pm?
Great. Could you book me a taxi to the airport at 2:30?
Ask me anything
Listening…Antonio is speaking00:00 Powered by Hotelspot
0 0 in cart View
Your cart · 3
Steak House
Sirloin 250 g1PLN 220.00Products
Lavender soy candle1PLN 29.00Face cream1PLN 89.00SubtotalPLN 338.00
Total to payPLN 338.00
I accept the hotel terms and privacy policy. Place order with obligation to pay :)
R Reception Magna Hotel · calling…Line busy
mutekeypadspeaker
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
CancelNext
Payment
Sstripe
Payments are processed by Stripe
Steak HouseOrder #BFWCVF
Pay link
or
bBLIK
Enter the BLIK code from your banking app
P24Przelewy24
Card
Pay
Payment received
We have sent the confirmation to your email.
Antonio
AI Hi, I'm Antonio
How can I help?
Room ServiceSPAWhat to see nearby? More…
Can I extend my check-out to 2 pm?
Great. Could you book me a taxi to the airport at 2:30?
Ask me anything
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0 0 in cart View
Your cart · 2
Steak House
Sirloin 250 g1PLN 220.00
Tomahawk Steak 800 g1PLN 289.00SubtotalPLN 509.00
Total to payPLN 509.00
Next Payment
Step 3 of 3
How would you like to pay?
CashPay in cash when you get your order Cash denominatione.g. 100.00 Card on deliveryPay by card when you get your order Pay onlinePay right away in the appTotal to payPLN 509.00
Place orderOrder and pay :)
R Reception Magna Hotel · calling…Call ended
mutekeypadspeaker
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN My stay
Anna Nowakanna.nowak@mail.com Checked in
Stay details
- Arrival
- Oct 27, 2026, Tuesday
- Expected arrival time
- 16:00
- Departure
- Oct 30, 2026, Friday
- Nights
- 3
- Room
- 204 · Deluxe
- Guests
- 2 adults · 0 children
- Stay total
- PLN 1,470
- Confirmation no.
- 4240650
Bill
Amount dueTotal charges · PLN 1,059.00PLN 1,059.00
- AccommodationOct 27 · room charge, night auditPLN 490.00
- Room serviceOct 27PLN 509.00
- ParkingOct 27PLN 60.00
Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
CancelNext
Antonio
AI Hi, I'm Antonio
How can I help?
Room ServiceSPAWhat to see nearby? More…
Can I extend my check-out to 2 pm?
Great. Could you book me a taxi to the airport at 2:30?
Ask me anything
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Find your reservationEnter the reservation number from your confirmation email. We'll find your stay.
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You will find the number in your booking confirmation email.Searching...
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Anna NowakNot checked in
- Arrival
- Oct 27, Tuesday
- Departure
- Oct 30, Friday
- Nights
- 3
- Guests
- 2 adults · 0 children
- Stay total
- PLN 1,470
- Confirmation no.
- 4240650
Search by reservation number
We fetch your stay details from the hotel system each time. We only keep the reservation number, dates and status.
Booking linked
You can now order services and check your bill without entering your details.
Done Arrived early?You're already checked in early
Confirm your reservation and check in early so you don't waste time queueing at reception.You can use the hotel and charge to your room. Pick up your key at reception once your room is ready.
Directions 
AIQuestions? Call us
AIQuestions? Call us Room 204 · Deluxe
What time do you plan to arrive? (optional)
--:--Message for reception (optional)
e.g. Leaving my luggage in storage Do you need parking? Licence plate, e.g. WX 12345Reception knows you'll be back at 16:00.
Complete your booking Maybe laterCloseYour cart · 2
Steak House
Sirloin 250 g1PLN 220.00Tomahawk Steak 800 g1PLN 289.00SubtotalPLN 509.00
Total to payPLN 509.00
Next Payment
Step 3 of 3
How would you like to pay?
CashPay in cash when you get your order Cash denominatione.g. 100.00 Card on deliveryPay by card when you get your order Pay onlinePay right away in the appTotal to payPLN 509.00
Place orderOrder and pay :)
R Reception Magna Hotel · calling…Call ended
mutekeypadspeaker
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN 
NearbyPlaces: 19Places: 20Places: 26
Shops (19)Pharmacies (20) Hotel attractions (6)Apteka Centralna
Pharmaciesul. Grunwaldzka 82, Gdańsk650 m from hotel as the crow flies · 8 min on foot
WalkingDrivingTransit Get directions Route from the hotel Muzeum II Wojny Światowej w Gdańsku
AttractionsPlac Władysława Bartoszewskiego 1, Gdańsk 80-8628 km from hotel as the crow flies
WalkingDrivingTransit Get directions Route from the hotel Details 
Go back Worth visiting Muzeum II Wojny Światowej w Gdańsku 8.0 kmDiscount 10%
Trips
Plac Władysława Bartoszewskiego 1, Gdańsk 80-862
+48 726 999 999
One of the most important museums in Poland, located in Gdańsk, right on the Motława river. The building has a very characteristic, slanted tower that has become a symbol of the city's modern architecture.
Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
CancelNext
Antonio
AI Hi, I'm Antonio
How can I help?
Room ServiceSPAWhat to see nearby? More…
Can I extend my check-out to 2 pm?
Great. Could you book me a taxi to the airport at 2:30?
Ask me anything
Listening…Antonio is speaking00:00 Powered by Hotelspot
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Choose a category Search categories Shops (19)Florist (20)Pharmacies (20)Beauty (20)Culture (20)ATM (20)Exchange (15)Police (13)Parking (19)Gas Stations (19)
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R Reception Magna Hotel · calling…Line busy
mutekeypadspeaker
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 minReadyDelivered +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN Back to orders
Order #4821
Steak House · 10/27/2026, 12:04
NewIn progressReadyDelivered
Order status
- New12:04Order has been received
- In progress12:06We are preparing your order
- Ready12:27Order is ready
- Delivered12:31Order has been delivered
Items
Sirloin 250 g1 ×PLN 220.00
Tenderloin (Filet mignon) 200 g1 ×PLN 123.00
Sparkling water 0.5 l1 ×PLN 12.00
Delivery
MethodDelivery to room
LocationRoom 204
Payment
MethodOnline payment
Payment statusPaid
TotalPLN 355.00
Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
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09:0009:5010:4011:3012:2013:1014:0014:5015:40
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mutekeypadspeaker
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magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
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Everything for your stay in one place.
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Romantic Romantic SPA weekend for two SPA package from 1290,00 PLN Valid until: 30.11.2026See details Business and workation Conference package Meeting room for 1 PLN! from 300,00 PLN Valid until: 26.12.2026See details Winter break 2027 Winter holidays for the whole family Family time from 2490,00 PLN Valid until: 28.02.2027See details 0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN Go back
Discount codes
Hotel discounts for your stay. Open a code and show it to hotel staff.
Free cookie with coffeeOrder any coffee at the hotel café and receive a delicious cake as a gift. Show the code when ordering.Valid until Oct 31, 20264 days left -15% on spa treatmentsEnjoy 15% off all treatments at the hotel spa. Show the code when booking at the spa reception.Valid until Oct 31, 20264 days left Free dessert at the restaurantGet a free dessert with any main course at the hotel restaurant. Show the code to staff when ordering.Valid until Nov 12, 2026 Discover the SPA benefitsUse our special SPA discount code to relax and take care of your body in a luxurious atmosphere.Valid until Mar 27, 2027 Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
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ReportsFAQRegulationsBest practicesLeave a reviewContact Free dessert at the restaurant Valid until Nov 12, 2026
Get a free dessert with any main course at the hotel restaurant. Show the code to staff when ordering.
Show this code to hotel staff
The code refreshes on its own and works once. It scans best at full screen brightness.
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Free dessert at the restaurantGet a free dessert with any main course at the hotel restaurant. Show the code to staff when ordering.
DESER2026 Redeem code Scan again Redeem code DESER2026?
The code will be marked as used. This cannot be undone.
Redeem CancelCode redeemedDESER2026 · Free dessert at the restaurant
R Reception Magna Hotel · calling…Call ended
mutekeypadspeaker
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN Go back
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OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
CancelNext
Antonio
AI Hi, I'm Antonio
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Room ServiceSPAWhat to see nearby? More…
Can I extend my check-out to 2 pm?
Great. Could you book me a taxi to the airport at 2:30?
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ANAnna NowakMy account
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Order
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R Reception Magna Hotel · calling…Call ended
mutekeypadspeaker
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN 
Open
Summer rentals
Bicycle equipmentBalls
Bicycle equipment
City bikeCity bike, serviced. PLN100.00/ hour Open 
HelmetRigid helmet, size M/L fromPLN20.00/ hour Open 
ScooterElectric scooter, range up to 50km. PLN50.00/ day Open Balls
FootballA high-quality leather ball, ideal for playing in the hotel garden. PLN1.00/ hour Open Rental opening hours
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 23:00
Saturday08:00 - 23:00
Sunday06:00 - 23:00
Go back City bike
PLN100.00/ hour
Step 1 of 5
Date
Step 2 of 5
Quantity
Step 3 of 5
Payment
Step 4 of 5
Your details
Step 5 of 5
Summary
Pickup date
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Rental length
1 × hour
Pickup time
07:0008:0009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:00
Next free time: 07:00
Quantity
1
Free for this time: 3
Card on delivery Cash on pickup
Full nameAnna NowakChange
Phone number+48 601 234 567Change
Room number204
Pickup date28.10.2026
Reservation hoursFrom 12:00 to 13:00
Rental length1 × hour
Quantity1
Payment methodCard on delivery
Full nameAnna Nowak
Room number204
TotalPLN 100.00
CancelBack NextReserve
Events
Special events during your stay.
Reserve Your SpotSunrise yoga on the terrace
SportStart your Saturday morning with a restorative outdoor yoga session as the first rays of sun appear. The class suits every level. The hotel provides mats and water.
31.10.202607:00 - 08:00Hotel terrace
Register Reserve Your SpotSunrise yoga on the terrace
SportStart your Saturday morning with a restorative outdoor yoga session as the first rays of sun appear. The class suits every level. The hotel provides mats and water.
7.11.202607:00 - 08:00Hotel terrace
Register Go back Reserve Your Spot
Sunrise yoga on the terrace
Sat 31 Oct07:00 - 08:00
Sport
Hotel terrace
Start your Saturday morning with a restorative outdoor yoga session as the first rays of sun appear. The class suits every level. The hotel provides mats and water.
Registration Form
Anna Nowak anna.nowak@mail.com +48 601 234 567 204
12
Register Registration sent!
Your registration has been submitted. We will contact you shortly.
Back to events Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
CancelNext
Antonio
AI Hi, I'm Antonio
How can I help?
Room ServiceSPAWhat to see nearby? More…
Can I extend my check-out to 2 pm?
Great. Could you book me a taxi to the airport at 2:30?
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R Reception Magna Hotel · calling…Call ended
mutekeypadspeaker
12:21 5G31
magnahotel.hotelspot.pl
Antonio Hi! I'm Antonio, your stay assistant. How can I help?
Magna Hotel
3-star hotel
ul. Hotelowa 22, Kraków
#4821Steak House 25 min +1
0
Discover our services
Everything for your stay in one place.
Room Service Classic Breakfast menu SPA Products Rentals Events Special offers Hotel House rules FAQ TV channels Wi-Fi We take care of more...
Services available at our hotel.
Wake-upTransferTaxiLate check-outRestockPillowsReport
0
0
Steak House
Open nowTake to Room
Classic steaks (Grill)Soft drinksStarters
Classic steaks (Grill)
Sirloin 250 gA classic, leaner steak with a firm bite; great with herb butter.
220PLN Tomahawk Steak 800 gBone-in Black Angus beef, dry-aged for 28 days. Serves two.
289PLN Tenderloin (Filet mignon) 200 gThe most tender steak, delicate and elegant in flavour.
123PLN Open now Book a visit online Luxury SPA & Wellness
OtherWaxingMassagesBaths & balneotherapy
Other
Jacuzzi DayUnwind in warm water with a soothing bubble massage.24 h
120PLN Waxing
WaxingQuick hair removal with wax for silky smooth skin.1 h 40 min
120PLN Massages
Hot stone massageWarm basalt stones heat the tissues, calm and deeply relax.50 min
390PLN Classic (relaxing) massageGentle to medium pressure that loosens the muscles.1 h
200PLN Back Hot stone massage
50 min390PLN
Book a time
Choose a therapist
ANAnna NowakMassage therapist
AKAdam KowalskiMassage therapist
Choose a day
October 2026
MonTueWedThuFriSatSun 282930123456789101112131415161718192021222324252627282930311
Choose a time
09:0009:5010:4011:3012:2013:1014:0014:5015:40
CancelNext
Antonio
AI Hi, I'm Antonio
How can I help?
Room ServiceSPAWhat to see nearby? More…
Can I extend my check-out to 2 pm?
Great. Could you book me a taxi to the airport at 2:30?
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TaxiOrder a taxi to the address you specify.
Order taxi
Airport transferBook a ride to the airport; reception will confirm the details.
Order transfer
Late check-outExtend your stay in the room and choose an option with a surcharge.
Choose an optionUntil 12:00FreeUntil 14:00+PLN 50.00Until 16:00+PLN 150.00
Request late checkout RestockSelect the minibar products you'd like restocked.
Select what to restockWater 0.5 lPeanutsWine
Request restock Your restock request has been sent.
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R Reception Magna Hotel · calling…Call ended
mutekeypadspeaker
12:21 5G31
Magna Hotel 1 PZ
Hi, Piotr
Manage requests
MaintenanceGuest requests
Orders and bookings
Room Service1Store
Operational tools
Breakfast listQR scanner
SH Steak House
Status:New2 orders
#B7C2D16 min
NewRoom 117
#A248211 min
NewRoom 204
Order
#A24821 1 min 30 min 1 min 12:31
NewIn progressReadyDelivered Room 204•Steak House
Ready in 30 minMore time
PZHandled by: YouChange
Placed12:30Accepted12:31Ready12:52Delivered12:58
Guest
Anna Nowak
+48 601 234 567Call
Products
1×Sirloin 250 gPLN 220.00
1×Tenderloin (Filet mignon) 200 gPLN 123.00
1×Sparkling water 0.5 lPLN 12.00
Products (3 pcs)PLN 355.00
SumPLN 355.00
Payment method
Online paymentPaid online
Guest notes
Steak medium, sauce on the side. Thank you!
RejectAccept Mark as readyMark as delivered
Accept order
#A24821 · Room 204
Who handles it?
PZMePiotr Zieliński
Someone elseChoose from the staff list
Preparation time
10 min30 min45 min60 min90 minCustomNo time
CancelAccept
Order has been accepted
Marked as readyNext: #B7C2D1 · NewOpen
Marked as deliveredNext: #B7C2D1 · NewOpen
Guest app
12:21 Order status has been updated
Magna Hotel 3-star hotel ul. Hotelowa 22, Kraków #A24821Steak HouseReady StaffnowNew orderRoom 204 · Stek House · PLN 355.00
12:21 5G31
Magna Hotel 1 PZ
Hi, Piotr
Manage requests
Maintenance12Guest requests
Orders and bookings
Room ServiceStore
Operational tools
Breakfast listQR scanner
Request
Leaking tap in the bathroom 2 min
NewIn progressCompleted #7F3K2A
Waiting to be accepted · unassigned
PZHandled by: YouChange
PZCompleted by: You · 12:34
Reported12:19Accepted12:22Completed12:34
Description
Der Wasserhahn im Bad tropft seit heute Morgen. Könnte bitte jemand nachsehen?
The bathroom tap has been dripping since this morning. Could someone take a look, please?
German Translated · original: German TranslateShow original
Details
Room 214Location
MaintenanceCategory
Lukas BeckerReported by · Guest
Today, 12:19Created
Accept Mark as completed Archive
Maintenance
Status:New1 request2 requests
Air conditioning not working1 min
NewHighRoom 312•Unassigned
TV not working25 min
NewRoom 117•Unassigned
New report
Category
Maintenance Guest requests Housekeeping
Room
Select a roomRoom 312Deluxe · floor 3
Guest (optional)
Search by last name or room
Priority
NormalMediumHigh
Title
e.g. Leaking tap in the bathroom
Description
What happened, where exactly, since when
Description language: English · app languageChange
Photo (optional)
Take a photoFrom gallery
Send ticket
My tasks
View:Active2 tasks
Room Service orders1
#A2482112 min
In progressRoom 204•Steak House
Requests1
Replace a light bulb35 min
In progressRoom 108•Technical
Accept request
Leaking tap in the bathroom · Room 214
Who handles it?
PZMePiotr Zieliński
Someone elseChoose from the staff list
The request will move to In progress.
CancelAccept
Select a room
Room number or guest name
310Room 310Standard · floor 3Vacant
311Room 311Standard · floor 3Departing today
312Room 312Deluxe · floor 3A. Kowalska
Other locationLobby, corridor, restaurant
Task has been accepted
Request completedYou still have 1 request in progressShow
Ticket addedMaintenance · Room 312 · NewOpen
StaffnowNew requestRoom 214 · Leaking tap in the bathroom
12:21 5G31
Magna Hotel 1 PZ
Hi, Piotr
Manage requests
MaintenanceGuest requests
Orders and bookings
Room ServiceStore
Operational tools
Breakfast listQR scanner
Breakfast listBusiness day 28.10 · data from PMS
Room or surname
Served 121416 / 30 · Not checked 987
301Zielińska Maria All 07:12
Adults1 / 1
302Wiśniewski Tomasz, Wiśniewska Ola
Adults0 / 2
305Kowalski Jan, Kowalska Anna All 08:14
Adults02 / 2
307Müller Hans, Müller Petra Partial 07:58
Adults1 / 2
312Nowak Piotr, Nowak Ewa, Nowak Zofia Partial 08:16
Adults02 / 2
Children0 / 1
314Smith John
Adults0 / 1
Room 305: 2 / 2Undo
Room 312: 2 / 3Undo
Enter the room number, then choose the number of guests
305Kowalski Jan, Kowalska Anna0 / 2Everyone (2)
Adults12
312Nowak Piotr, Nowak Ewa, Nowak Zofia0 / 3Everyone (3)
Adults12
Children1
123456789ABC0×
StaffnowNew orderRoom 204 · Stek House · PLN 355.00
12:21 5G31
Magna Hotel 1 PZ
Hi, Piotr
Manage requests
MaintenanceGuest requests
Orders and bookings
Room ServiceRentals1
Operational tools
Breakfast listQR scanner
BR Bike rental
ReservationsStock
Status:New1 reservation
#R7K2M4PLN 120.00
NewRoom 118•Marek Lewandowski
Today 13:30 to 21:30
City bike ×2, Helmet ×2
Reservation
#R7K2M4PLN 120.00
NewReservedIssuedReturned Room 118•Marek Lewandowski
Bike rental
Placed today, 12:19 · 2 min ago
Pickup in 1 h 9 min
Return 21:30
PZHandled by: You
Placed12:19Confirmed12:22Handed over13:31Returned21:24
Schedule
PickupToday, 13:30
ReturnToday, 21:30
Rental time8 h
Equipment
2×City bikeM ×1, L ×1 · 8 × 1 hPLN 112.00
2×Helmet8 × 1 hPLN 8.00
Equipment (4 pcs)PLN 120.00
TotalPLN 120.00
Guest
Marek Lewandowski
+48 602 345 678Call
Payment method
At pickupCard
RejectConfirm Hand over equipment Accept return
Reservation status has been changed
Equipment returned2 more pickups todayShow
StaffnowNew reservationRoom 118 · City bike ×2 · Today 13:30
Main kitchenGreen Restaurant · Whole board
1 overdue 19:13 What to cook now No internet. The board may be out of date. Reconnecting…
Connection is back. The board is up to date.
New
0 RoomNew120
Waiting 1 min
James Walker
- 1 Porridge with fruit
Card
AcceptReject
Pickup in personLobby bar
Waiting 11 min
Tom Harris
- 1 Pizza Margherita 30 cm
- 1 Tiramisu
Cash · €100.00 notePackaging: box
AcceptReject
In progress
0 RoomNew216
Left 30 min
Emma Clarke
- 1 Beef tenderloin steakDoneness: medium rare
- 1 Belgian fries
- 1 Caesar saladDressing: on the side
Guest notesNut allergy.
ReadyMore time
RoomNew118
OverdueLeft 6 min15 min
Sarah Bennett
- 1 Roasted tomato soup
- 1 Grilled chicken breastSides: rice, vegetables
- 2 Sparkling water 0.33 l
ReadyMore time
Pickup in personTerrace
Left 9 min
Michael Hughes
- 1 Club sandwich
- 1 Belgian fries
- 1 Cola 0.33 l
Cash · to collect €24.00
ReadyMore time
RoomNew409
Left 4 min
Lena Fischer
- 2 Soup of the day
ReadyMore time
RoomNew305
Left 18 min
John Smith
- 1 Salmon tagliatelle
- 1 Caesar saladDressing: on the side
Guest notesCutlery for two, please.
ReadyMore time
Ready
0 Pickup in personTerrace
Left 9 min
Michael Hughes
- 1 Club sandwich
- 1 Belgian fries
- 1 Cola 0.33 l
Cash · to collect €24.00
Delivered
RoomNew402
Left 3 min
Olivia Turner
- 3 Pancakes
- 1 Caffè latteMilk: oat
Card
Delivered
Delivered
0 New ordernowRoom 216 · 3 itemsGuest notes: Nut allergy.Show
Room216Emma Clarke · Green Restaurant · #K4P9QD Waiting1 min
- 1Beef tenderloin steakDoneness: medium rare
- 1Belgian fries
- 1Caesar saladDressing: on the side
Guest notesNut allergy.
- Placed
- 19:12
- Payment
- Card
- To pay
- €62.00
- Items
- 3
History
Placedvia the guest app · 19:12
Acceptancewaiting 1 min
RejectAccept
How long will it take?
Room 216 · Emma Clarke · 3 items
10min30min45min60min90min
Tap a time to accept the order. The guest sees a countdown in the app and the ticket gets a due time.
CancelAccept without time
Add time
Room 118 · Sarah Bennett · overdue 6 min
+5min5 min left+10min10 min left+15min15 min left+30min30 min left
The due time has passed, so we count from now. The guest sees a new countdown.
Cancel
Why are you rejecting this order?
Room 120 · James Walker. The guest sees the reason in the app, in their language.
Unfortunately we cannot fulfil your orderSome products are temporarily unavailableThe order is outside service hoursWe are currently closedOther reason
CancelReject order
Order rejected · room 120Undo
Delivered · TerraceUndo
19:13
Your order
Room service · room 216
Sent to the kitchenThe kitchen will confirm the prep time shortly.
Being prepared Ready in about 30:00
- Accepted
- Preparing
- Delivered
Main kitchenGreen Restaurant · Whole board
1 overdue 19:13 What to cook now No internet. The board may be out of date. Reconnecting…
Connection is back. The board is up to date.
New
0 RoomNew216
Waiting 1 min
Emma Clarke
- 1 Beef tenderloin steakDoneness: medium rare
- 1 Belgian fries
- 1 Caesar saladDressing: on the side
Guest notesNut allergy.
Card
AcceptReject
RoomNew120
Waiting 1 min
James Walker
- 1 Porridge with fruit
Card
AcceptReject
Pickup in personLobby bar
Waiting 11 min
Tom Harris
- 1 Pizza Margherita 30 cm
- 1 Tiramisu
Cash · €100.00 notePackaging: box
AcceptReject
In progress
0 RoomNew216
Left 30 min
Emma Clarke
- 1 Beef tenderloin steakDoneness: medium rare
- 1 Belgian fries
- 1 Caesar saladDressing: on the side
Guest notesNut allergy.
ReadyMore time
RoomNew118
OverdueLeft 6 min15 min
Sarah Bennett
- 1 Roasted tomato soup
- 1 Grilled chicken breastSides: rice, vegetables
- 2 Sparkling water 0.33 l
ReadyMore time
Pickup in personTerrace
Left 9 min
Michael Hughes
- 1 Club sandwich
- 1 Belgian fries
- 1 Cola 0.33 l
Cash · to collect €24.00
ReadyMore time
RoomNew409
Left 4 min
Lena Fischer
- 2 Soup of the day
ReadyMore time
RoomNew305
Left 18 min
John Smith
- 1 Salmon tagliatelle
- 1 Caesar saladDressing: on the side
Guest notesCutlery for two, please.
ReadyMore time
Ready
0 Pickup in personTerrace
Left 9 min
Michael Hughes
- 1 Club sandwich
- 1 Belgian fries
- 1 Cola 0.33 l
Cash · to collect €24.00
Delivered
RoomNew402
Left 3 min
Olivia Turner
- 3 Pancakes
- 1 Caffè latteMilk: oat
Card
Delivered
Delivered
0 New ordernowRoom 216 · 3 itemsGuest notes: Nut allergy.Show
Room216Emma Clarke · Green Restaurant · #K4P9QD Waiting1 min
- 1Beef tenderloin steakDoneness: medium rare
- 1Belgian fries
- 1Caesar saladDressing: on the side
Guest notesNut allergy.
- Placed
- 19:12
- Payment
- Card
- To pay
- €62.00
- Items
- 3
History
Placedvia the guest app · 19:12
Acceptancewaiting 1 min
RejectAccept
How long will it take?
Room 216 · Emma Clarke · 3 items
10min30min45min60min90min
Tap a time to accept the order. The guest sees a countdown in the app and the ticket gets a due time.
CancelAccept without time
Add time
Room 118 · Sarah Bennett · overdue 6 min
+5min5 min left+10min10 min left+15min15 min left+30min30 min left
The due time has passed, so we count from now. The guest sees a new countdown.
Cancel
Why are you rejecting this order?
Room 120 · James Walker. The guest sees the reason in the app, in their language.
Unfortunately we cannot fulfil your orderSome products are temporarily unavailableThe order is outside service hoursWe are currently closedOther reason
CancelReject order
Order rejected · room 120Undo
Delivered · TerraceUndo
19:13
Your order
Room service · room 216
Sent to the kitchenThe kitchen will confirm the prep time shortly.
Being prepared Ready in about 30:00
- Accepted
- Preparing
- Delivered
Main kitchenGreen Restaurant · Whole board
1 overdue 19:13 What to cook now No internet. The board may be out of date. Reconnecting…
Connection is back. The board is up to date.
New
0 RoomNew216
Waiting 1 min
Emma Clarke
- 1 Beef tenderloin steakDoneness: medium rare
- 1 Belgian fries
- 1 Caesar saladDressing: on the side
Guest notesNut allergy.
Card
AcceptReject
RoomNew120
Waiting 1 min
James Walker
- 1 Porridge with fruit
Card
AcceptReject
Pickup in personLobby bar
Waiting 11 min
Tom Harris
- 1 Pizza Margherita 30 cm
- 1 Tiramisu
Cash · €100.00 notePackaging: box
AcceptReject
In progress
0 RoomNew216
Left 30 min
Emma Clarke
- 1 Beef tenderloin steakDoneness: medium rare
- 1 Belgian fries
- 1 Caesar saladDressing: on the side
Guest notesNut allergy.
ReadyMore time
RoomNew118
OverdueLeft 6 min15 min
Sarah Bennett
- 1 Roasted tomato soup
- 1 Grilled chicken breastSides: rice, vegetables
- 2 Sparkling water 0.33 l
ReadyMore time
Pickup in personTerrace
Left 9 min
Michael Hughes
- 1 Club sandwich
- 1 Belgian fries
- 1 Cola 0.33 l
Cash · to collect €24.00
ReadyMore time
RoomNew409
Left 4 min
Lena Fischer
- 2 Soup of the day
ReadyMore time
RoomNew305
Left 18 min
John Smith
- 1 Salmon tagliatelle
- 1 Caesar saladDressing: on the side
Guest notesCutlery for two, please.
ReadyMore time
Ready
0 Pickup in personTerrace
Left 9 min
Michael Hughes
- 1 Club sandwich
- 1 Belgian fries
- 1 Cola 0.33 l
Cash · to collect €24.00
Delivered
RoomNew402
Left 3 min
Olivia Turner
- 3 Pancakes
- 1 Caffè latteMilk: oat
Card
Delivered
Delivered
0 New ordernowRoom 216 · 3 itemsGuest notes: Nut allergy.Show
Room216Emma Clarke · Green Restaurant · #K4P9QD Waiting1 min
- 1Beef tenderloin steakDoneness: medium rare
- 1Belgian fries
- 1Caesar saladDressing: on the side
Guest notesNut allergy.
- Placed
- 19:12
- Payment
- Card
- To pay
- €62.00
- Items
- 3
History
Placedvia the guest app · 19:12
Acceptancewaiting 1 min
RejectAccept
How long will it take?
Room 216 · Emma Clarke · 3 items
10min30min45min60min90min
Tap a time to accept the order. The guest sees a countdown in the app and the ticket gets a due time.
CancelAccept without time
Add time
Room 118 · Sarah Bennett · overdue 6 min
+5min5 min left+10min10 min left+15min15 min left+30min30 min left
The due time has passed, so we count from now. The guest sees a new countdown.
Cancel
Why are you rejecting this order?
Room 120 · James Walker. The guest sees the reason in the app, in their language.
Unfortunately we cannot fulfil your orderSome products are temporarily unavailableThe order is outside service hoursWe are currently closedOther reason
CancelReject order
Order rejected · room 120Undo
Delivered · TerraceUndo
19:13
Your order
Room service · room 216
Sent to the kitchenThe kitchen will confirm the prep time shortly.
Being prepared Ready in about 30:00
- Accepted
- Preparing
- Delivered
Main kitchenGreen Restaurant · Whole board
1 overdue 19:13 What to cook now No internet. The board may be out of date. Reconnecting…
Connection is back. The board is up to date.
New
0 RoomNew216
Waiting 1 min
Emma Clarke
- 1 Beef tenderloin steakDoneness: medium rare
- 1 Belgian fries
- 1 Caesar saladDressing: on the side
Guest notesNut allergy.
Card
AcceptReject
RoomNew120
Waiting 1 min
James Walker
- 1 Porridge with fruit
Card
AcceptReject
Pickup in personLobby bar
Waiting 11 min
Tom Harris
- 1 Pizza Margherita 30 cm
- 1 Tiramisu
Cash · €100.00 notePackaging: box
AcceptReject
In progress
0 RoomNew216
Left 30 min
Emma Clarke
- 1 Beef tenderloin steakDoneness: medium rare
- 1 Belgian fries
- 1 Caesar saladDressing: on the side
Guest notesNut allergy.
ReadyMore time
RoomNew118
OverdueLeft 6 min15 min
Sarah Bennett
- 1 Roasted tomato soup
- 1 Grilled chicken breastSides: rice, vegetables
- 2 Sparkling water 0.33 l
ReadyMore time
Pickup in personTerrace
Left 9 min
Michael Hughes
- 1 Club sandwich
- 1 Belgian fries
- 1 Cola 0.33 l
Cash · to collect €24.00
ReadyMore time
RoomNew409
Left 4 min
Lena Fischer
- 2 Soup of the day
ReadyMore time
RoomNew305
Left 18 min
John Smith
- 1 Salmon tagliatelle
- 1 Caesar saladDressing: on the side
Guest notesCutlery for two, please.
ReadyMore time
Ready
0 Pickup in personTerrace
Left 9 min
Michael Hughes
- 1 Club sandwich
- 1 Belgian fries
- 1 Cola 0.33 l
Cash · to collect €24.00
Delivered
RoomNew402
Left 3 min
Olivia Turner
- 3 Pancakes
- 1 Caffè latteMilk: oat
Card
Delivered
Delivered
0 New ordernowRoom 216 · 3 itemsGuest notes: Nut allergy.Show
Room216Emma Clarke · Green Restaurant · #K4P9QD Waiting1 min
- 1Beef tenderloin steakDoneness: medium rare
- 1Belgian fries
- 1Caesar saladDressing: on the side
Guest notesNut allergy.
- Placed
- 19:12
- Payment
- Card
- To pay
- €62.00
- Items
- 3
History
Placedvia the guest app · 19:12
Acceptancewaiting 1 min
RejectAccept
How long will it take?
Room 216 · Emma Clarke · 3 items
10min30min45min60min90min
Tap a time to accept the order. The guest sees a countdown in the app and the ticket gets a due time.
CancelAccept without time
Add time
Room 118 · Sarah Bennett · overdue 6 min
+5min5 min left+10min10 min left+15min15 min left+30min30 min left
The due time has passed, so we count from now. The guest sees a new countdown.
Cancel
Why are you rejecting this order?
Room 120 · James Walker. The guest sees the reason in the app, in their language.
Unfortunately we cannot fulfil your orderSome products are temporarily unavailableThe order is outside service hoursWe are currently closedOther reason
CancelReject order
Order rejected · room 120Undo
Delivered · TerraceUndo
19:13
Your order
Room service · room 216
Sent to the kitchenThe kitchen will confirm the prep time shortly.
Being prepared Ready in about 30:00
- Accepted
- Preparing
- Delivered
KDS Pair this screen
Assign this tablet to your kitchen in the HotelSpot panel. You only do this once.
- 1Open the HotelSpot panel and go to My devices
- 2In KDS screens click Add screen
- 3Enter the code from this screen and click Pair screen
Once confirmed, this screen opens the orders on its own.
Device: f399e6e3e14b · v1.0.6
Pairing code
K7HMXP
Code expires in 14 min
Waiting for confirmation from the panel…
Get a new code Code confirmed
This screen is assigned to the hotel. Orders will appear in a moment.
Signing in this screen…
app.hotelspot.pl/devices
My devices
KDS screensOrder tablets in the kitchen and at the pass.Add screen
Main kitchenGreen RestaurantConnected
PassGreen RestaurantConnected
Order ManagementGreen RestaurantConnected
Add a KDS screen
CancelPair screen
Screen paired
Outlet
Green Restaurant
The screen shows orders from the selected outlet only.
What this screen shows
Whole boardKitchenPass
NewIn progressReadyDelivered
Every stage of the order on one screen, from acceptance to handover.New and in progress: what needs cooking.Ready and delivered: what needs handing over.
Sound
Sound alerts
New order: 3 beeps every 20 s. Cancelled by the guest and overdue: 1 beep.
Volume80 %Play
Appearance
ThemeLight can be easier to read in a bright kitchen.DarkLight
LanguagePolskiEnglishDeutsch
panel.hotelspot.pl/orders
Magna Hotel Ask 345 AK Orders
Create order Search by ID, guest, room, product... BoardTable
New 012
#3FA9C248.00 PLN
Piotr Wiśniewski
112
Room Service · 1 pcs
Card
12 minutes ago
Reject
#7C4821509.00 PLN
Anna Nowak
204
Room Service · 2 pcs
Online · BLIKPaid
Just now
Reject
#5D8E1036.00 PLN
Katarzyna Wójcik
407
Room Service · 1 pcs
Cash
Just now
Reject
Drag an order here
In progress 012
#7C4821509.00 PLN
Anna Nowak
204
Room Service · 2 pcs
Online · BLIKPaid
Just now
30:00More time
Reject
#3FA9C248.00 PLN
Piotr Wiśniewski
112
Room Service · 1 pcs
Card
12 minutes ago
30:00More time
Reject
Drag an order here
Ready 012
#E2C77489.00 PLN
Julia Kamińska
105
Room Service · 1 pcs
Online · Apple PayPaid
40 minutes ago
#7C4821509.00 PLN
Anna Nowak
204
Room Service · 2 pcs
Online · BLIKPaid
Just now
Drag an order here
Delivered / picked up Zarchiwizuj
#A61E33124.00 PLN
Tomasz Lewandowski
221
Room Service · 2 pcs
Card
58 minutes ago
#7C4821509.00 PLN
Anna Nowak
204
Room Service · 2 pcs
Online · BLIKPaid
Just now
Drag an order here
#7C4821509.00 PLN
Anna Nowak
204
Room Service · 2 pcs
Online · BLIKPaid
Just now
Reject
#7C4821509.00 PLN
Anna Nowak
204
Room Service · 2 pcs
Online · BLIKPaid
Just now
30:00More time
Reject
#7C4821509.00 PLN
Anna Nowak
204
Room Service · 2 pcs
Online · BLIKPaid
Just now
Preparation time
Choose the estimated preparation time, the guest will see it in the notification.
10 min30 min45 min60 min90 minCustomCancelSkipSave
SuccessOrder status updated
12:21 Magna Hotel 3-star hotel ul. Hotelowa 22, Kraków #4821Steak House30 min HotelSpot OM
All1516Orders45Requests7Bookings2Rentals2
Search: room, guest, number 23 AK | Type | Number | Room and guest | Details | Amount | Time | Status | Assigned to |
|---|---|---|---|---|---|---|---|
| Today· Tuesday 20.10 89 411 | |||||||
| Room ServiceAurora Restaurant | #1048 | Room 214Anna Nowak | 2× Club sandwich, Cola 0.5 l, fries | €37.00 | 14:528 min ago | New In progress | Unassigned AKAnna Kowalska |
| MaintenanceEngineering | Z-311 | Room 305Peter Schmidt | Air conditioning not working, 27°C in the room | – | 14:4020 min ago | New | Unassigned |
| StoreHotel store | #1047 | Room 118Maria Lopez | Hotel bathrobe L, slippers | €47.00 | 14:2139 min ago | In progress | TWTomasz Wiśniewski |
| Guest requestReception | Z-310 | Room 402John Miller | Extra towels and 2 pillows | – | 13:581 hr ago | In progress | KZKasia Zielińska |
| SpaAurora Spa | #1046 | Room 221Ewa Kaczmarek | Relaxing massage 60 min, tomorrow 10:00 | €70.00 | 13:301.5 hrs ago | New | Unassigned |
| TaxiReception | Z-309 | Room 118Maria Lopez | To Chopin Airport, 16:30, 2 people | – | 12:472 hrs ago | Completed | KZKasia Zielińska |
| Room ServiceLobby bar | #1045 | Room 507Lars Jensen | Continental breakfast ×2, coffee | €24.00 | 09:125 hrs ago | Ready | TWTomasz Wiśniewski |
| RentalsBikes | #1044 | Room 309Sophie Martin | City bike ×2, 10:00–18:00 | €30.00 | 08:456 hrs ago | Delivered | MLMarek Lewandowski |
| Wake-up callReception | Z-308 | Room 214Anna Nowak | Wake-up call tomorrow at 6:30 | – | 08:027 hrs ago | New | Unassigned |
| Yesterday· Monday 19.10 7 311 | |||||||
| Room ServiceAurora Restaurant | #1043 | Room 402John Miller | Beef steak, salad, sparkling water | €53.00 | 22:14Mon 19.10 | Delivered | TWTomasz Wiśniewski |
| Late checkoutReception | Z-307 | Room 221Ewa Kaczmarek | Checkout by 14:00 | – | 20:31Mon 19.10 | Completed | KZKasia Zielińska |
| StoreHotel store | #1042 | Room 305Peter Schmidt | USB-C charger | €20.00 | 18:05Mon 19.10 | Rejected | MLMarek Lewandowski |
| TransferReception | Z-306 | Room 507Lars Jensen | Airport pickup, flight LO 282, 17:40 | – | 15:22Mon 19.10 | Completed | KZKasia Zielińska |
| SpaAurora Spa | #1040 | Room 309Sophie Martin | Ritual for two 90 min, today 17:00 | €130.00 | 09:40Mon 19.10 | Confirmed | ENEwa Nowicka |
| RentalsBeach gear | #1039 | Room 402John Miller | Sun lounger ×2, umbrella, until 18:00 | €15.00 | 09:05Mon 19.10 | Returned | MLMarek Lewandowski |
| MaintenanceEngineering | Z-305 | Room 118Maria Lopez | Bathroom tap leaking | – | 11:09Mon 19.10 | Completed | MLMarek Lewandowski |
New Room Service orderRoom 214 · 2× Club sandwich, Cola 0.5 l, fries · €37.00View
Room Service · #1048Aurora Restaurant
- Room
- 214
- Guest
- Anna Nowak
- Time
- 14:52, 8 min ago
- Amount
- €37.00
- Assigned to
- Unassigned Assign
- Status
- New
Details
2× Club sandwich, Cola 0.5 l, fries
Change status
NewIn progressReadyDeliveredRejected
Who handles it?
AKMeAnna Kowalska Someone elsePick from the list UnassignedWaiting to be accepted
CancelSave
Saved. The guest sees the new status in the app.
panel.hotelspot.pl/pl/special-offer/new
Magna Hotel Ask 3 AK Back to offers
Create special offer
Special offer
Basic information shown to guests in the app.
Category*
Select categorySPA
Title*
Enter offer titleSpa weekend for two
Label*
e.g. -20%2 nights
Short highlight on the offer tile
Description*
Two nights for two with sauna access and a 50-minute relaxing massage. Breakfast included and late check-out until 2 pm on Sunday. Book at reception or in the app.
Enter offer content, content will be automatically translated to other languages, maximum 2000 characters
Offer features
Short phrases describing what the offer includes. Shown as a list below the description.
e.g. Free parking
Breakfast included
50-min massage for two
Sauna access
Late check-out until 2 pm
Welcome wine
Add feature
Dates and price
The offer is visible to guests only within this period.
Start date*
dd.mm.yyyy01.11.2026
End date*
dd.mm.yyyy30.11.2026
Price
Enter offer price1290PLN
Offer photo
Add photo promoting special offer in JPG or PNG format
Photos*
The first photo is the cover. Drag to reorder.
CoverRemoveCancelSaveSaving...
Special offer
Add newSearchShow15
| Name | Category | Created at | |||
|---|---|---|---|---|---|
 | Spa weekend for two | SPA | Translating...October 28, 2026 | ||
 | Romantic dinner for two | Dining | October 12, 2026 | ||
 | 20% off spa treatments | SPA | October 3, 2026 | ||
 | Family winter break package | Family | September 28, 2026 | ||
 | Late check-out until 2 pm | Packages | September 15, 2026 |
SuccessFilled in 8 fields
SuccessCover added to the form
SuccessSpecial offer created successfully
Guest app
12:215G31
Back
Special offers
AllVouchers and giftsRomantic
SPANew Spa weekend for two 2 nights Two nights for two with sauna access and a 50-minute relaxing massage. Breakfast included and late check-out until 2 pm on Sunday. Book at reception or in the app. Breakfast included50-min massage for twoSauna access from 1290,00 PLN Valid until: 30.11.2026See details panel.hotelspot.pl/pl/dashboard
Magna Hotel Ask 3 AK Dashboard
Low stock
Hotel bathrobe LOut of stock: 2Stock
Sales
October 2026Revenue612 orders
48,920.00PLN12.4%
Previous month: PLN 43,520.00
Sales statistics
3
Room serviceRoom service orders
29,840.00PLN13.0%
Share 61% · Prev. PLN 26,410
Details
1
ShopShop with products and services
12,230.00PLN9.8%
Share 25% · Prev. PLN 11,140
Details
RentalEquipment rental
6,850.00PLN14.2%
Share 14% · Prev. PLN 5,998
Details
Booking calendar
Spa & WellnessWeekDay
Oct 26 to Nov 1, 2026Today
26Mon27Tue28Wed29Thu30Fri31Sat1Sun
Upcoming2
10:40Hot stone massageAnna Nowak
12:00Relaxing massage for twoMarek Lewandowski
Sales Analysis
Time range
Last 7 daysOutlet
All outletsLoading
Total sales+12.4%
PLN 12,480.00Order count+8.3%
156Average order+3.8%
PLN 80.00Top outlet
Room ServiceSales and orders over time
Order count, including rejected and cancelled (bars), and revenue (line) day by day.
Fri 25.10
Orders: 27
Rejected: 2
Cancelled: 1
Revenue (PLN): PLN 2,210.00
OrdersRejectedCancelledRevenue (PLN)
Order status
Share of completed, rejected and cancelled orders in the period.
Orders15692%
Rejected95%
Cancelled42%
Outlet breakdown
Revenue share: Room Service, Store, Rental.
Room ServicePLN 7,610.0061%
StorePLN 3,120.0025%
RentalPLN 1,750.0014%
Most purchased products
Top 8 products by units sold.
1
Beef burger with fries24 pcs
Room Service2
In-room breakfast21 pcs
Room Service3
Prosecco 0.75 l17 pcs
Room Service4
Hotel bathrobe9 pcs
Store5
City bike, 1 day8 pcs
Rental6
Pizza Margherita8 pcs
Room ServiceWhen orders peak
Order distribution by weekday and hour.
By weekday
MonTueWedThuFriSatSun
By hour
7911131517192123
panel.hotelspot.pl/pl/ai-agents
Magna Hotel Ask 3 AK Agent
Your AI assistant for guests, answers in the app 24/7.
AntonioSophie Working EditDelete Settings
Decide what guests can use when talking to the agent.
AI chat for guestsWhen off, the agent is hidden in the guest app.
Text messagesGuests write to the agent.
Voice messagesGuests record a question, the agent answers by voice.
Live conversationGuests call the agent and talk by voice.
Voice provider in live conversationsGemini speaks with the model voice. ElevenLabs has more natural voices; usage is added to the AI pool.Gemini (model voice)
Knowledge base
Sources the agent uses for its answers. It updates itself after changes in the panel.
Outlets4
Products86
Events6
Special offers5
Active codes2
Amenities24
Last updated12 min ago
Exceptions, rules, hints · 3 pcs
1. No alcohol recommendations after 10 pm
2. Late check-out only after front desk confirmation
3. Garage spaces are booked by the front desk
Identity
Agent name
AntonioAgent gender
ManWomanChoose avatar
AI This is how guests will see the agent in the app. Animated
Ready-made
Custom
Personality and style
Reply style
Concise2-3 sentences, no fluffBalancedWeighted, with contextDetailedIn-depth explanations
Tone of voice
ProfessionalFormal, politeFriendlyWarm, first-name basisCasualRelaxed, colloquialEnthusiasticEnergetic, positive
Emoji in responsesThe agent can add emoji to its replies (e.g. 🍝, ✨, 👋).
Don't ask for the room numberTurn on if you recognise the guest another way, e.g. by the QR code in the room or a linked booking.
Additional personality hints (optional)
Free text the agent uses to complement its style and tone. Max 600 characters.
Knowledge sources
Select the sources the agent may use. All active ones are on by default, untick what the agent should NOT know.
Room service
Aurora RestaurantActiveShop / Products and services
Hotel shopActiveSPA
Aurora SPAActiveRental
Bikes and scootersActiveExceptions, rules, hints
Rules the agent must follow strictly. They have the highest priority in its answers.
e.g. Always suggest a table booking when a guest asks about the restaurant
Attachment (optional), a PDF or image guests can get in the chat
Upload documentFrom library
Page link (optional), the guest will see a page preview
https://yourhotel.com/restaurant Add rule Cancel SaveSaving...
SuccessAgent configuration saved
Guest app
12:215G31
Sophie
AI Hi, Sophie here
How can I help?
Room ServiceSPAWhat to see nearby?More…
Where can I have dinner tonight?
Ask me anything
Powered by Hotelspot
panel.hotelspot.pl/pl/marketing/new-campaign
Magna Hotel Ask 3 AK New push campaign
Select campaign recipients
Specify who will receive the push notification
Send to whom?
All hotel users Users in hotel Selected groups
Notification content
Enter the text in English, it will be translated into other languages automatically
Notification title*
Enter the title in English...Cocktails at the Lobby Bar 🍸
0/5028/50
Notification text*
Enter the text in English...Join us tonight from 7 to 9 pm for a cocktail evening. Your second drink is on us!
0/15082/150
Notification options
The notification will be sent immediately. Optionally add a redirect on click.
Add redirect on clickRedirect type
Events
Event
Cocktail evening at the Lobby Bar
CancelSend nowSending...
Push Campaigns
Add newSearch by title, text or status...Show:15
| Title | Status | Recipients | Statistics | Sent date | ||
|---|---|---|---|---|---|---|
| Cocktails at the Lobby Bar 🍸Join us tonight from 7 to 9 pm for a cocktail evening. Your second drink is on us! | In hotel | 0145286 | 28 Oct 2026, 18:42 | |||
| How was your stay?Thank you for your visit. Share your opinion in a short survey. | Winter 2025 | 64 | 26 Oct 2026, 11:11 | |||
| Discover our new menuWe are happy to let you know that our menu has been refreshed. | VIP | 18 | 10 Oct 2026, 10:48 | |||
| Spa weekend for twoTwo nights for two with a massage. See the offer in the app. | All | 212 | 2 Oct 2026, 09:30 | |||
| Don't miss the evening event!Join us for an evening full of attractions in the garden. | Summer 2026 | 47 | 31 Jul 2026, 11:46 |
Success4 fields filled in
SuccessCreated successfully
5G31
Wednesday, 28 October
18:43
Cocktails at the Lobby Bar 🍸nowJoin us tonight from 7 to 9 pm for a cocktail evening. Your second drink is on us! panel.hotelspot.pl/pl/surveys/results
Magna Hotel Ask 3 AK Post-stay survey
Export CSVSummary
| Question | Details / chart | Answers | Average |
|---|---|---|---|
| How would you rate your stay?Rating from 1 to 5 stars | Show details | 128 | 4.62 / 5 |
| Room cleanlinessScale from 1 to 10 | Show details | 128 | 8.90 / 10 |
| How did you like breakfast?Pick an emoticon | Show details | 117 | 4.31 / 5 |
| Would you recommend us to friends?Scale from 1 to 10 | Show details | 124 | 9.10 / 10 |
| What can we improve?Text answer | Show details | 46 | - |
AI analysis has not been generated yet
Generate a smart analysis of the survey results with artificial intelligence. You will get a summary and concrete recommendations on what to improve.
Generate AI analysisAI Analysis
1 analysisGenerate AI analysis| Summary | Language | Date | ||
|---|---|---|---|---|
| Guests rate their stay (4.6/5) and room cleanliness very highly. The most common remarks concern slow breakfas… | English | 28.10.2026, 10:42 |
Back to results
AI Analysis: Post-stay survey
ExportLast generation: 28.10.2026, 10:42:15 • Language: English
Summary
Guests rate their stay (4.6/5) and room cleanliness very highly. The most common remarks concern slow breakfast service at weekends and street noise in front-facing rooms.
Key insights
- 73% of guests give their stay 5 stars
- Breakfast scores lowest on Saturdays and Sundays
- Front desk staff are mentioned by name in 18 comments
Recommendations for improvement
High Shorten the breakfast queue at weekends
Concrete actions
→An extra person on the 8:00-10:00 shift
Medium Quieten street-facing rooms
Concrete actions
→Earplugs and a note when booking
Low Praise the front desk team
Concrete actions
→Share guest comments at the briefing
Overall sentiment
Positive 82%
How would you rate your stay?
Answers128Average4.62 / 5
11 ★32 ★63 ★244 ★945 ★
Answer distribution
AnswerAnswersShare
5 ★9473%
4 ★2419%
3 ★65%
Generate AI analysis
Select analysis type and report language.
Analysis type*
AI AnalysisReport language*
EnglishCancelGenerateGenerating...
SuccessAnalysis generated successfully
9:41
GENIUS GM
Connect to your hotel
The AI assistant for General Managers. Connect the app to your HotelSpot account by scanning a QR code.
- 1Open the HotelSpot panel on your computer
- 2Go to Profile → Connect GeniusGMAI
- 3Tap “Connect” and scan the code on screen
No access to the panel? Ask your hotel administrator.
HotelSpot panel · Connect GeniusGMAI
Scan the QR code from the HotelSpot panel
Panel → Profile → Connect GeniusGMAI
Connecting to your hotel...Checking the code and your account.
Connected Hotel Aurora
JWJacek WiśniewskiGeneral Manager · jacek@hotel-aurora.pl
Let's start This is not my account How can I help, Jacek?
Ask about occupancy, guests, groups, market rates and operations. I answer with today's hotel data.
Morning briefing readyGenerated at 7:00 · PMS 6:00
Occupancy87%Guests238Arrivals46
Competitors raise weekend rates (+15%)
Open briefing
Quick questions
How many guests do we have today and how does the week look? Compare our rates with the competition for 14 daysBriefing daily at 7:00 · change
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9:41
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Ask about occupancy, guests, groups, market rates and operations. I answer with today's hotel data.
Morning briefing readyGenerated at 7:00 · PMS 6:00
Occupancy87%Guests238Arrivals46
Competitors raise weekend rates (+15%)
Open briefing
Quick questions
How many guests do we have today and how does the week look? Compare our rates with the competition for 14 daysBriefing daily at 7:00 · change
Give me today's briefing
- PMS: occupancy, guests, arrivals
- Group bookings and tours
- Competitor market rates
Good morning, Jacek. Here is the briefing for Tuesday 20.10. A strong day: 87% occupancy rising into the weekend, and a US tour group arrives. Watch competitor rates for Friday and Saturday.
Occupancy today87%+6 pp vs Tue 13.10
Rooms occupied124 / 14218 left to sell
ADR€122+3.2%
RevPAR€106+10.8%
Occupancy: 7 days
todayforecast from bookings
Competitors raise weekend rates
The median of 5 nearby hotels is 15% higher on Fri and Sat.
RecommendationBAR Fri and Sat +8 to 10%about +€1,200 per weekend
Sources: PMS 6:00Rate shopper 6:00
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9:41
How can I help, Jacek?
Ask about occupancy, guests, groups, market rates and operations. I answer with today's hotel data.
Morning briefing readyGenerated at 7:00 · PMS 6:00
Occupancy87%Guests238Arrivals46
Competitors raise weekend rates (+15%)
Open briefing
Quick questions
How many guests do we have today and how does the week look? Compare our rates with the competition for 14 daysBriefing daily at 7:00 · change
How many guests do we have today and how does the week look?
- PMS: guests and occupancy
- Bookings for 7 days
- Groups and tours
There are 238 guests in the hotel: 196 adults (104 men, 92 women) and 42 children. Occupancy is 87% today and rises to 98% by Saturday, and a US tour group (32 people) arrives at 14:30.
Occupancy today87%+6 pp vs Tue 13.10
Rooms occupied124 / 14218 left to sell
Guests in house: 238
Men 104Women 92Children 42
Upcoming groups and tours
| Group | Pax | Rms | Arrival |
|---|---|---|---|
| US tourtravel agency, coach | 32 | 16 | today 14:30 |
| MedPharma conferenceroom A, lunch 13:00 | 22 | 18 | Wed 9:00 |
| Vienna school group2 teachers | 26 | 12 | Thu 18:00 |
Sources: PMS 9:40Bookings
Ask about the hotel, guests, rates…Assistant is answering…
9:41
How can I help, Jacek?
Ask about occupancy, guests, groups, market rates and operations. I answer with today's hotel data.
Morning briefing readyGenerated at 7:00 · PMS 6:00
Occupancy87%Guests238Arrivals46
Competitors raise weekend rates (+15%)
Open briefing
Quick questions
How many guests do we have today and how does the week look? Compare our rates with the competition for 14 daysBriefing daily at 7:00 · change
Compare our rates with the competition for 14 days
- Market rates: 5 hotels
- PMS: occupancy for 14 days
- Revenue forecast
Competitors raise rates on both weekends, most on Sat 31.10 (median €157). We are on average 16% below the market , at 94 to 98% occupancy.
BAR rate: us vs market
Hotel Auroramedian of 5 hotelsmin to max
Rate recommendation
At 98% occupancy, raise the BAR rate for Friday and Saturday.
RecommendationBAR Fri and Sat +8 to 10%about +€1,200 per weekend
Create a task for Revenue Sources: Rate shopper 6:00PMS
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Task created for the Revenue team.
9:41
How can I help, Jacek?
Ask about occupancy, guests, groups, market rates and operations. I answer with today's hotel data.
Morning briefing readyGenerated at 7:00 · PMS 6:00
Occupancy87%Guests238Arrivals46
Competitors raise weekend rates (+15%)
Open briefing
Quick questions
How many guests do we have today and how does the week look? Compare our rates with the competition for 14 daysBriefing daily at 7:00 · change
How many guests do we have today and what about competitor rates this weekend?
Voice conversation · 1:03
There are 238 guests in the hotel today: 196 adults and 42 children. Occupancy is 87 percent, 98 on Saturday. Competitors raised weekend rates by 15 percent on average. I suggest raising our Friday and Saturday rate by 8 to 10 percent.
Guests today238M 104 · W 92 · children 42
Occupancy87%Mon to Sun · Sat 98%
Competition+15%median €148 · us €122
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How many guests do we have today and what about competitor rates this weekend?
There are 238 guests in the hotel today: 196 adults and 42 children. Occupancy is 87 percent, 98 on Saturday. Competitors raised weekend rates by 15 percent on average. I suggest raising our Friday and Saturday rate by 8 to 10 percent.
Guests today238M 104 · W 92 · children 42
Occupancy87%Mon to Sun · Sat 98%
Competition+15%median €148 · us €122
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