hotelspot - basics, what you should know before starting

Why hotelspot is essential for hotels

Most hotel revenue comes from accommodation. The real potential lies in additional services: room service, SPA, rentals, transfers, special offers. Guests often do not take advantage of these services because they have to call the reception, wait, or ask in a foreign language.

hotelspot closes this gap. Guests have the hotel's offerings on their phones, without installation and without an account. They order when it is convenient for them. The hotel sells more from the same stay, and the team does not have to take on extra shifts at the phone.

Increased sales of additional services

Guest App displays the menu, SPA pricing, and other outlets immediately after scanning the QR code in the room or on the Digital Pod screen in the lobby. Guests browse, add to their cart, and pay by card, BLIK, or Apple/Google Pay. The money goes to the hotel's account via Stripe, without commission on sales in the hotelspot subscription.

• Room service, bar, and restaurant with delivery to the room

• SPA, rental, and transfer bookings

• Special offers and local partners visible when the guest is looking for things to do

The team sets up outlets and prices in G-commerce Manager. Changes in the panel are immediately reflected in the app. Orders go to the kitchen, SPA, or reception with the room number, and the dashboard shows live revenue.

Reception relieved thanks to AI

The reception spends hours on the same questions: Wi-Fi, breakfast, parking, late check-out, 'is the SPA still open?'. AI Concierge takes over this work. It knows the hotel's regulations, menus, and pricing, responding 24/7 in 34 languages, via text, voice message, or live chat.

• Answers questions about the hotel and the surrounding area from the knowledge base, without guessing

• Takes orders and reservations instead of sending guests back to the reception phone

• Creates tickets for staff in hotelspot Staff when someone requests towels or reports a fault

• Only passes on matters that require human decision-making

The effect is simple: the reception has time for guests who truly need a human. The rest can serve themselves, even at night and in languages that the team does not cover during their shift.

What the platform consists of

• Guest App: guest application without installation, QR code in the room is sufficient

• AI Concierge: an agent who knows the hotel, recommends, orders, and reserves

• G-commerce Manager: outlets, pricing, orders, and sales reports

• Digital Pod: screen 24 to 32" in the lobby, restaurant, or SPA, without login

Implementation takes about a week. You configure the panel without the IT department. AI Concierge is an add-on to every package, with a token limit tailored to the size of the hotel.

How to get started

• Schedule a presentation and see the panel in a hotel similar to yours

• Set up hotel data, outlets, and additional service pricing in the panel

• Upload regulations, menus, and FAQs to the AI agent's knowledge base

• Place QR codes in rooms and, if you wish, a Digital Pod screen in the lobby

• Monitor the first orders and questions that AI has taken over from the reception

If you want to delve deeper into the agent itself, read the post about how AI Concierge works. The rest follows from one mechanism: the offering is at the guest's fingertips, and repetitive service does not block the reception.