Online Payment Configuration

Why Stripe

Stripe is the payment layer of hotelspot. Guests pay in the app, the hotel receives money in its account, and card and payment data do not pass through the reception. This allows the hotel to comply with PCI DSS and GDPR without building its own gateway.

It is the same mechanism used by companies worldwide. In the hotel, this means less cash at the counter, fewer mistakes in settlement, and faster closure of room service or spa treatment orders.

How to connect payments

In the panel, you connect the hotel's Stripe account with hotelspot. The Stripe onboarding collects company data and the account for payouts. Once the payment method is activated, it becomes available in the Guest App and on the Digital Pod screens, without separate configuration per outlet.

• Visa and Mastercard

• BLIK

• Apple Pay and Google Pay

The Medium package includes Stripe and Przelewy24. The Pro package also adds PMS integrations, so the stay status, room number, and payment can flow in one process. We implement payments together with the hotel team, usually within about a week as part of the launch.

How payment looks for the guest

The guest places an order or reservation and pays immediately in the app. They do not wait for a terminal in the hallway and do not leave their card at the reception. After payment, they receive confirmation, and the invoice can be generated automatically.

If the order comes from AI Concierge, the amount and outlet are the same as in the price list. The payment closes the sale, and the kitchen or spa receives the already paid order with the room number.

Settlement on the hotel's side

Funds are paid out to the hotel's account. The commission is calculated per outlet, so it is clear how much comes from room service and how much from the spa. Reports in G-commerce Manager show revenue day by day and can be exported to Excel for accounting.

• Payouts directly to the hotel's account

• Automatic settlement per outlet

• No paper invoices and manual payment processing at the reception

Security

Card data is handled by Stripe, not hotelspot or the reception. Payments are compliant with PCI DSS, and guest data remains in the hotel's instance in accordance with GDPR. The hotel team decides on prices and offers, not on how to store card numbers.

After connecting Stripe, enable one outlet with online payment, for example, room service, and place a test order from your phone. If the amount hits the hotel's account, you can connect the rest of the outlets with the same connection.