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Industry glossary
Hospitality technology terms
Short, practical definitions of terms from hotel technology, guest experience and digital guest service.
- What is a digital concierge?
- A digital concierge is a system that replaces traditional hotel concierge services, available 24/7 on a guest's smartphone or lobby kiosk.
- Hotel guest app: what is a guest application?
- A guest app is a mobile or web application for hotel guests, enabling access to services and hotel information.
- Hotel upselling strategies
- Hotel upselling is a revenue-increasing strategy by offering guests additional services and products during their stay.
- Guest experience management in hospitality
- Guest experience management is a strategy for managing every guest touchpoint with the hotel to maximize satisfaction.
- What's the difference between PMS and guest app?
- PMS manages hotel operations from the backoffice side. Guest app works from the guest side. These are two complementary systems.
- Push Notifications in Hotels
- Push notifications are a direct communication channel with hotel guests, from promotions to operational information.
- Hotel Self-Service: Guest Self-Service Solutions
- Hotel self-service refers to technologies enabling guests to use hotel services independently without staff assistance.
- Hotel Maintenance Request System
- Digital maintenance request system automates the process from guest report through completion to manager reporting.
- Digital Room Service in Hotels
- Digital room service is a system for ordering food and beverages to the room through a mobile app or hotel kiosk.
- Hotel Kiosk: DigitalPOD in Lobby
- Hotel kiosk (DigitalPOD) is a touchscreen information and service point available 24/7 in lobby or common areas.
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