Knowledge base
Knowledge base: Payments
Guides, how-tos and articles that help you roll out hotelspot and get the most out of it.
Hotel guests can pay online through Stripe Connect with Apple Pay, Google Pay and BLIK. Read our step-by-step setup guide to hotel online payments via Stripe Connect.
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Industry glossary
Hospitality technology terms
Short, practical definitions of terms from hotel technology, guest experience and digital guest service.
- ADR (average daily rate) and ARR (average room rate)
- ADR (average daily rate), also called average room rate (ARR), is the average price paid per occupied hotel room for a period: room revenue divided by the number of rooms sold.
- AI concierge
- An AI concierge is a virtual assistant powered by artificial intelligence that answers hotel guests’ questions, gives recommendations and takes requests around the clock, using the hotel’s own information.
- Ancillary revenue (hotel)
- Ancillary revenue in a hotel is income from everything guests buy beyond the room itself: food and drink, spa, parking, transfers, rentals, late check-out and tickets to local attractions.
- Back of house (hotel)
- Back of house (BOH) is the part of a hotel that guests do not see: kitchens, laundry, stores, maintenance, finance, HR and staff areas.
- Banquet event order (BEO)
- A banquet event order (BEO) is a detailed operational document that sets out everything a hotel has agreed to deliver for an event: schedule, room, layout, menu, equipment, guest numbers and billing.
- Booking engine
- A booking engine is the reservation module on a hotel’s website where guests check availability, choose a room and rate, pay and book directly, without an intermediary.
- Channel manager
- A channel manager is software that keeps a hotel’s room availability, rates and bookings in sync across all sales channels, such as OTAs, the hotel website and the PMS.
- Concierge
- A concierge is a member of hotel staff who helps guests with anything beyond checking in: recommending and booking restaurants, arranging taxis and transfers, getting theatre tickets and giving local advice.
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