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What is new in hotelspot, rollout stories and concrete ideas for more ancillary revenue.

Guest using a smartphone at the hotel reception desk to communicate via an AI concierge app

How an AI Hotel Concierge Overcomes the Language Barrier

An AI hotel concierge instantly translates and answers guest queries in their native language. It allows your reception to serve international visitors smoothly while reducing miscommunication and staffing costs.

7 min read · 5 Nov 2026

Industry
How Hotel Automation Software Solves Staff Shortages

Automated guest service handles routine queries and upselling when your front desk is understaffed. Digital tools maintain high service standards during peak season without requiring extra hires.

7 min read · 5 Nov 2026
Product
How to Implement Secure Hotel Contactless Payments for Room Service?

Guests expect to pay for extra services straight from their smartphones. Implementing a digital payment gateway linked to a guest app secures your revenue upfront and stops unpaid minibar disputes at the morning check-out.

7 min read · 5 Nov 2026
Industry
Hotel AI Concierge: What It Can and Cannot Do in 2026

An AI concierge answers guest questions instantly and processes requests across multiple languages. In 2026, it handles routine inquiries and room service orders, but complex emotional interactions still require human staff.

6 min read · 24 Sept 2026
Industry
Hotel Chatbot vs AI Concierge Differences and Costs

A rule-based hotel chatbot follows pre-programmed paths to answer basic queries. An AI concierge understands context, handles complex bookings and communicates naturally. The choice depends on your property size and guest expectations.

7 min read · 24 Sept 2026
Product
Hotel guest app no download: how room QR codes work

Guests refuse to install new software for a weekend stay. A no-download hotel guest app opens directly in the mobile browser after scanning a QR code on the bedside table. This solution increases room service orders and removes App Store friction.

7 min read · 24 Sept 2026
Guides
How to grow hotel room service revenue without hiring anyone

Hotel room service revenue leaks after 9pm, when the kitchen is down to one person and the guest has Deliveroo open on the sofa. Moving the order from the bedside phone to a QR code, with the menu in the guest's own language and card payment built in, wins that spend back without adding a single shift.

8 min read · 23 Sept 2026
Looking for a digital concierge hotel solution?

Our digital concierge hotel assistant answers guests 24/7 in 34 languages, takes orders and books services.
Guides
Hotel online payments via Stripe Connect step by step

Setting up hotel online payments via Stripe Connect takes less than a day and allows guests to pay for room service or spa treatments directly from their smartphones. This guide explains how to verify your account, manage refunds, and configure payment methods like Apple Pay and Google Pay.

6 min read · 24 Oct 2024
Guides
Hotel online payment fees and what you actually pay

Hotel online payment fees typically range from 1.5% to 3.25% plus a fixed transaction fee per booking. The exact cost depends on the card origin, the payment gateway, and the currency. For UK and Irish properties, understanding the difference between domestic and international card rates is the only way to accurately calculate processing expenses.

7 min read · 15 Oct 2024

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Name	Provider	Purpose	Expiry	Type
`CookieConsent`	HotelSpot	Stores your choice in the cookie consent banner.	12 months	HTTP cookie
`hs_full_audit_order`	HotelSpot	Full audit order data (variant, property, contact details) kept while you are redirected to payment and back.	Session; deleted after successful payment	Browser storage (HTML)
`hs-audit-type`	HotelSpot	Property type detected in the free audit, needed for the next order steps.	Session (until the tab is closed)	Browser storage (HTML)
`hs-report-sends`	HotelSpot	Protects the calculator report form against repeated sending: send time, email address and parameters, only in your browser.	Entries from the last 24 hours	Browser storage (HTML)
`hs-demo-lead-n`	HotelSpot	Counter of how often the demo form was shown, so it does not appear repeatedly.	Session (until the tab is closed)	Browser storage (HTML)
`hs-demo-watched`	HotelSpot	Remembers in the interface which demo videos you have watched (the “watched” mark) for the duration of your visit.	Session (until the tab is closed)	Browser storage (HTML)
`hs-note-dismissed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the hint window.	Session (until the tab is closed)	Browser storage (HTML)
`hs-demo-banner-closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the demo invitation bar.	Session (until the tab is closed)	Browser storage (HTML)
`hs-genius-shown`	HotelSpot	Remembers in the interface for the duration of your visit that the Genius assistant hint has already been shown.	Session (until the tab is closed)	Browser storage (HTML)
`hs_audit_sticky_closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the sticky audit form.	Session (until the tab is closed)	Browser storage (HTML)
`hs_audit_popup_closed`	HotelSpot	Remembers a choice in the interface for the duration of your visit: that you closed the audit offer window.	Session (until the tab is closed)	Browser storage (HTML)

Name	Provider	Purpose	Expiry	Type
`hs-lang`	HotelSpot	Remembers the language you chose.	Until site data is cleared	Browser storage (HTML)
`hs-lead-sent`	HotelSpot	Remembers that the contact form was sent, so the demo form is not shown again.	Until site data is cleared	Browser storage (HTML)

Name	Provider	Purpose	Expiry	Type
`hs-lang-auto`	HotelSpot	Marker of the automatic language switch, used for statistics (analytics event sent on the target page).	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_vis`	HotelSpot	Visitor ID, visit count and previous visit date in the demo, used to measure site effectiveness.	Until site data is cleared	Browser storage (HTML)
`hs_dl_sid`	HotelSpot	Session ID in the demo, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_t0`	HotelSpot	Session start time in the demo, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_src`	HotelSpot	Entry source (UTM, referrer, first page of the session), used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_arm`	HotelSpot	A/B test group assigned for the session.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_sum`	HotelSpot	Session summary in the demo (videos watched, sections, decisions), sent on exit.	Session (until the tab is closed)	Browser storage (HTML)
`hs_dl_asks`	HotelSpot	Number of questions asked in the demo during this session, used for measurement.	Session (until the tab is closed)	Browser storage (HTML)
`_ga`	Google LLC (Privacy policy) (opens in a new tab)	Google Analytics 4: distinguishes visitors and records site usage statistics.	2 years	HTTP cookie
`_ga_*`	Google LLC (Privacy policy) (opens in a new tab)	Google Analytics 4: keeps session state (cookie named after our property ID).	2 years	HTTP cookie
`_clck`	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: stores the user ID and Clarity settings for this site.	1 year	HTTP cookie
`_clsk`	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: groups a visitor's page views into one session recording.	1 day	HTTP cookie
`CLID`Domain: clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: identifies the visitor on the first visit.	1 year	HTTP cookie
`ANONCHK`Domain: c.clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: indicates whether MUID is transferred to ClickAnalytics.	10 minutes	HTTP cookie
`MUID`Domain: clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: identifies unique browsers visiting Microsoft sites and syncs data across services.	1 year	HTTP cookie
`SM`Domain: c.clarity.ms	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: syncs the MUID identifier across Microsoft domains.	Session	HTTP cookie
`MR`Domain: c.bing.com	Microsoft Corporation (Privacy policy) (opens in a new tab)	Microsoft Clarity: indicates whether to refresh MUID.	7 days	HTTP cookie

Name	Provider	Purpose	Expiry	Type
`_gcl_*`	Google LLC (Privacy policy) (opens in a new tab)	Google Ads: remembers the Google ad click (e.g. _gcl_au, _gcl_aw) to attribute a form submission to the ad.	90 days	HTTP cookie
`IDE`Domain: doubleclick.net	Google LLC (Privacy policy) (opens in a new tab)	Google Ads: delivers and measures ads, including to people who visited the site before (set on the doubleclick.net domain).	13 months	HTTP cookie
`_fbp`	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: identifies the browser to measure the effectiveness of Facebook and Instagram ads.	3 months	HTTP cookie
`_fbc`	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: remembers the ad click that brought you to the site.	3 months	HTTP cookie
`lastExternalReferrer`Domain: hotelspot.pl	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: stores (in localStorage, via the Pixel script) the external page you came from to hotelspot.pl.	Until site data is cleared	Browser storage (HTML)
`lastExternalReferrerTime`Domain: hotelspot.pl	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: stores (in localStorage, via the Pixel script) the time of the visit from an external page (timestamp for lastExternalReferrer).	Until site data is cleared	Browser storage (HTML)
`fr`Domain: facebook.com	Meta Platforms Ireland Ltd. (Privacy policy) (opens in a new tab)	Meta Pixel: delivers and rates interest-based ads (set on the facebook.com domain).	3 months	HTTP cookie

News and hotel practice

How an AI Hotel Concierge Overcomes the Language Barrier

Looking for a digital concierge hotel solution?

Want to see hotelspot in your hotel?