Knowledge base
Useful resources
Guides, how-tos and articles that help you roll out hotelspot and get the most out of it.
-
PanelOverview of the Admin Panel
How to navigate the panel and where to find the most important hotel settings.
6 min read · 10 Sept 2026
-
StartGuest Data Security
How hotelspot protects guest data and ensures PCI compliance.
4 min read · 10 Sept 2026
-
PaymentsOnline Payment Configuration
Connect Stripe and start accepting card payments, BLIK, and Apple/Google Pay.
3 min read · 10 Sept 2026
-
PanelManaging Outlets and Pricing
Add room service, spa, and rental services and manage promotions.
5 min read · 10 Sept 2026
-
AIHow AI Concierge Works
The AI agent from hotelspot communicates with guests 24/7 in 34 languages, responding from the hotel knowledge base and taking orders and reservations.
6 min read · 10 Sept 2026
No articles in this category.
Industry glossary
Hospitality technology terms
Short, practical definitions of terms from hotel technology, guest experience and digital guest service.
- What is a digital concierge?
- A digital concierge is a system that replaces traditional hotel concierge services, available 24/7 on a guest's smartphone or lobby kiosk.
- Hotel guest app: what is a guest application?
- A guest app is a mobile or web application for hotel guests, enabling access to services and hotel information.
- Hotel upselling strategies
- Hotel upselling is a revenue-increasing strategy by offering guests additional services and products during their stay.
- Guest experience management in hospitality
- Guest experience management is a strategy for managing every guest touchpoint with the hotel to maximize satisfaction.
- What's the difference between PMS and guest app?
- PMS manages hotel operations from the backoffice side. Guest app works from the guest side. These are two complementary systems.
- Push Notifications in Hotels
- Push notifications are a direct communication channel with hotel guests, from promotions to operational information.
- Hotel Self-Service: Guest Self-Service Solutions
- Hotel self-service refers to technologies enabling guests to use hotel services independently without staff assistance.
- Hotel Maintenance Request System
- Digital maintenance request system automates the process from guest report through completion to manager reporting.
- Digital Room Service in Hotels
- Digital room service is a system for ordering food and beverages to the room through a mobile app or hotel kiosk.
- Hotel Kiosk: DigitalPOD in Lobby
- Hotel kiosk (DigitalPOD) is a touchscreen information and service point available 24/7 in lobby or common areas.
Did not find the answer you were looking for?
Get in touch, we will gladly help you set up hotelspot for your hotel.
Contact us