Hotel Kiosk: DigitalPOD in Lobby

A hotel kiosk (DigitalPOD) is a freestanding or wall-mounted device with a touchscreen, placed in the hotel lobby or common areas. It serves as a digital information and service point available 24 hours a day, 7 days a week, regardless of reception staff availability.

What is DigitalPOD?

DigitalPOD is a series of hotel kiosks designed specifically for hospitality applications. Devices are available in three sizes:

• DigitalPOD 15”: compact model for wall or reception desk mounting. Ideal for smaller properties and hallway information points.
• DigitalPOD 24”: medium-sized freestanding or wall-mounted model. Suitable for mid-sized hotels and common areas (restaurant, SPA zone).
• DigitalPOD 32”: flagship model with large touchscreen. Designed for lobbies of large hotels and resorts, serving as a central information point.

All models feature high-resolution touchscreens, housings in two color options (black, white), and hotelspot software with full feature set.

Hotel Kiosk Features

DigitalPOD kiosk offers the same features as mobile app and browser version:

• Hotel information: opening hours, amenities, regulations, facility map, phone directory, TV channels, WiFi password
• Points of interest (POI): attractions, restaurants, and services nearby with map and descriptions
• Room service: menu browsing and ordering to room
• Hotel shop: purchasing products with room delivery
• SPA booking: browsing offerings and booking treatments
• Equipment rental: checking availability and reserving equipment
• Maintenance requests: reporting technical issues
• AI Concierge: conversation with AI assistant in any language
• Special offers: promotions, events, packages

Why a Kiosk in the Lobby?

Hotel kiosk solves several problems simultaneously:

• Guests without smartphones: older guests or people with dead batteries have access to information and services
• Language barriers: kiosk automatically displays content in guest’s language, eliminating need for communication in foreign language
• Reception queues: guests with simple questions (WiFi, breakfast hours, local attractions) use kiosk instead of waiting in line
• Night service: kiosk operates 24/7, providing information and services even during night hours when reception has limited staff
• Accessibility: people with disabilities can use touchscreen interface adapted to their needs

Installation and Implementation

DigitalPOD kiosk implementation is simple, device requires power and connection to hotel WiFi network. Content is managed from the same admin panel as mobile app and browser version. Changes in panel automatically update all channels, kiosk, mobile app, and PWA.

Kiosk vs Other Channels

DigitalPOD kiosk doesn’t replace mobile app and browser version, it complements them. Hotel offers guests three channels to access the system, and guest chooses most convenient for them. All three channels are managed from one admin panel, content added once is visible on kiosk, in mobile app, and in browser.