Knowledge base

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Guides, how-tos and articles that help you roll out hotelspot and get the most out of it.

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Overview of the Admin Panel

How to navigate the panel and where to find the most important hotel settings.

6 min read · 10 Sept 2026
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Managing Outlets and Pricing

Add room service, spa, and rental services and manage promotions.

5 min read · 10 Sept 2026

Industry glossary

Hospitality technology terms

Short, practical definitions of terms from hotel technology, guest experience and digital guest service.

ADR (average daily rate): ADR (average daily rate) is the average price paid per occupied hotel room for a period: room revenue divided by the number of rooms sold.
AI concierge: An AI concierge is a virtual assistant powered by artificial intelligence that answers hotel guests’ questions, gives recommendations and takes requests around the clock, using the hotel’s own information.
Ancillary revenue (hotel): Ancillary revenue in a hotel is income from everything guests buy beyond the room itself: food and drink, spa, parking, transfers, rentals, late check-out and tickets to local attractions.
Back of house (hotel): Back of house (BOH) is the part of a hotel that guests do not see: kitchens, laundry, stores, maintenance, finance, HR and staff areas.
Booking engine: A booking engine is the reservation module on a hotel’s website where guests check availability, choose a room and rate, pay and book directly, without an intermediary.
Channel manager: A channel manager is software that keeps a hotel’s room availability, rates and bookings in sync across all sales channels, such as OTAs, the hotel website and the PMS.
Concierge: A concierge is a member of hotel staff who helps guests with anything beyond checking in: recommending and booking restaurants, arranging taxis and transfers, getting theatre tickets and giving local advice.
Digital guest directory: A digital guest directory is the online version of the hotel information folder found in guest rooms: hotel services, opening times, room guides, menus and local recommendations, opened on the guest’s phone or a screen.

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